Koons Clarksville Chevrolet Buick GMC

Everything went smooth and easy. The Sales Manager, Salesman, and Finance team was nothing short of fantastic. Third vehicle I bought from this dealership. The Sales Manager, Salesman, and Finance team was nothing short of fantastic. Third vehicle I bought from this dealership. More

I purchased my brand-new car in December of 2019. I also financed a service contract. Since then, my car has continued to run excellently. I'm prompted for regularly scheduled services (approx. every I also financed a service contract. Since then, my car has continued to run excellently. I'm prompted for regularly scheduled services (approx. every 5,000 miles). After scheduling my appointment and arriving on time, I was immediately checked in. I choose to wait for the service. While waiting, I am provided with a text number where I can check on the status. The work is regularly completed within an hour and a half. All of the costs have been covered by my contract. All the personnel from the check-in until the delivery after service are very knowledgeable, helpful, and friendly. There are service locations closer to me, but I greatly appreciate the service that I get at Koons Chevrolet GMC Clarksville. More

The service is great and Kacey is always polite and welcoming. I usually wait for my car and I am kept informed of the wait time. welcoming. I usually wait for my car and I am kept informed of the wait time. More

Communication and service was excellent Kacey the service technician was very easy to deal with definitely recommend technician was very easy to deal with definitely recommend More

Service was quick, accurate and honest. I'd recommend them to a friend or anyone looking for a place to purchase and service their vehicle. I'd recommend them to a friend or anyone looking for a place to purchase and service their vehicle. More

Service Advisor Dave Hammond was great to work with. He answered my questions, and double checked for warranty coverage and any available discounts. Dropped the vehicle off at 8am for a throttle bod He answered my questions, and double checked for warranty coverage and any available discounts. Dropped the vehicle off at 8am for a throttle body replacement, and it was done by early afternoon. I was contacted by both phone and text when service was completed. More

I brought my truck in, I needed an oil change and breaks and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showin and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showing to get that checked. So after a week I got a 14k bill. They said I need a new transmission, engine mount, shocks, new tire monitoring system that I just replaced this year (like xxx) and all new tires and brakes and rotors.they said my truck is going to break down anytime. That’s alarming since my truck drives great. I told them I was visiting family in Florida and need my truck and they said it won’t make it out of Maryland. After the initial shock , I decided to get my truck and do absolutely nothing. I had no choice but to cancel my trip. This was very sad because my father in law had just past away and we all were getting together for our first Christmas without the family patriarch. I decided to take it to my husband’s mechanic for a second opinion and wouldn’t you know it my transmission didn’t need to be replaced, neither did I need to replace my engine mount. I got my brakes and rotors my shocks were also fine. Grand total $1086 bucks total. This racket of a dealership that I have purchased two vehicles from and all my maintenance just lost a customer for life. To be honest I should sue for bad faith practices and being a complete fraud. I wonder how many people have the scammed of of thousands of dollars. I can not express how I will make sure no one I know ever buys a car or deal with any Koons dealership. Unethical business practices is the reason people already don’t trust dealerships. More