Koons Clarksville Chevrolet Buick GMC

GREAT SERVICE ON MY 200 CADILLAC DEVILLE I have always had a GREAT experience at Win Kelly's Service Department. I have a 2003 Cadillac Deville DHS I inherited that is a "problem child." If i I have always had a GREAT experience at Win Kelly's Service Department. I have a 2003 Cadillac Deville DHS I inherited that is a "problem child." If it wasn't for the EXCELLENT customer service provided by Kirk Bernhardt and the EXCELLENT Mechanical service provided my top-notch Service Technician Aurel this car would be in the junk yard. Both of these gentleman go above and beyond to provide me with truthful diagnosis of the car's problems and fix the problems the first time. The only way I would buy a GM product is if these gentlemen are at Win Kelly to keep me the car in tip-top shape. These guys are a credit to the dealership!! In fact, I've brought my 1996 Chrysler Concorde and my Friend's RAV 4 to Win Kelly for tires because I know this dealership provides a great price and analysis of any problems. Keep up the GREAT WORK!! Martin Ehrlich, Clarksville, MD More

Daniel Bryant is amazing!!! I searched the web for a good deal on a Buick or GMC for my teenagers to drive. Win Kelly sticks by the price they advertise. The Internet salesman, I searched the web for a good deal on a Buick or GMC for my teenagers to drive. Win Kelly sticks by the price they advertise. The Internet salesman, Daniel Bryant, was extremely patient and answered all my questions about several vehicles in which I was interested. He really knows his cars and SUVs. There was almost no question he couldn't answer. And if he didn't know something, he knew where to find the answer. No BS, No I don't know. He stayed with me and helped me come to my decision. No high pressure, but no lack of interest either. We sat in two vehicles several times while I compared them. He was gracious, helpful, and understanding. I got a great deal on a great vehicle thanks to Daniel Bryant. If your looking for a Buick, GMC or Chevy, call Daniel at Win Kelly and head over. You'll be in the best of hands. More

Honest and upfront, great customer service, highly recommend All of the folks at Win Kelly from our salesman Robert Haas to our finance specialist Rich made the special order and purchase of our 2015 Suburban a All of the folks at Win Kelly from our salesman Robert Haas to our finance specialist Rich made the special order and purchase of our 2015 Suburban a hassle free experience. Everyone was courteous, friendly, and extremely honest and helpful. Robert answered all our questions and kept us constantly updated on the progress of our new vehicle. We wouldn't hesitate to recommend Win Kelly to all our family and friends for purchasing a new vehicle. More

Excellent Service. I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being commun I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being communicative with me, while conducting himself with integrity. He also gave me good advice and I got a good deal. I will buy my next vehicle from Robert. More

Great Experience with Robert I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I received a quote through the USAA Car Buying Service, and the dealership met that figure with no question. They also matched CarMax's offer for my trade--again with no question. Win Kelly went above and beyond to make my car buying experience easy and enjoyable; I would definitely buy from them again. More

Highly recommended! I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted, Steve had it ready to go. He made sure I knew how to operate everything on the car and answered all my questions. He synced my phone and initiated the OnStar before I left. His extensive knowledge carries over to all of GM it seems, as we had discussions about product line and factory processes. He is easy to talk to and deal with and because of that, I am confident he can successfully guide anyone into the car they "need" to be happy. I am convinced his name is under "other" because he is more of a Consultant than a salesman! More

Great buying experience! I did my research before even stepping on the lot and Robert Haas was completely respectful of my questions and concerns. I live an hour and a half f I did my research before even stepping on the lot and Robert Haas was completely respectful of my questions and concerns. I live an hour and a half from this dealership and I am really glad that he was able to answer my questions well enough to make the trip worthwhile. Even though my husband was with me, Robert correctly directed the conversation to me. Not doing so would have headed me in another diection. I was happy with the terms and made my purchase. I would definitely come here again! Thank you Robert for a pleasant buying experience! More

Worst buying experience ever Win Kelly Chevorlet sold me a LEMON!!! One week after purchasing the keyless entry stopped working. The next week the door lock. When I took it there Win Kelly Chevorlet sold me a LEMON!!! One week after purchasing the keyless entry stopped working. The next week the door lock. When I took it there for repair they accused me of having a machette in the trunk of the car, when they sold it to me with it in the car. Why the mechanic was in the trunk looking through a hidden bag is another question. The following week all the spark plugs were bad and when i went to talk to a manager she YELLED at me and took no responsibility for all the issues with the car and would not give me any sort of discount even though clearly the car was not inspected before it was sold. Then the door that they were supposed to repair, they didnt fix correct so while i was driving my door flung open and would not shut and i had to hold it shut. I finally went up there with my father and they apologized to him even though he didn not even purchase the vehicle and they never once apologized to me. I stopped going to them for repair but every week after was another service issue. I should have got a lawyer and sued them for selling me a lemon!!! More

Unacceptable Customer Service Made appt. Went to dealership, said I wasn't on the books & they couldn't take me. No apology for the inconvenience. Megan was rude. Made appt. Went to dealership, said I wasn't on the books & they couldn't take me. No apology for the inconvenience. Megan was rude. More

Horrible Service Customer Service The worst service I have ever received...and repeatedly. I bought my SUV from this dealership in 2011 and the process was okay, middle of the road. Si The worst service I have ever received...and repeatedly. I bought my SUV from this dealership in 2011 and the process was okay, middle of the road. Since then for the past 3 years, I have been going there to get my service and I have seen the service level decline each time. Right now it is downright horrible. If you call the phone number to get to the service department, they transfer you and the phone rings and rings and rings forever. Then when you hang up and call them again, they do the same thing over and over and over again. I have never been able to get to the service department in the past 6 months. I have had to leave several messages with them and with a manager just to get an appointment. I have gotten the outsourced company to remind me that I need a service, while I was waiting for someone to get back to me for the service. Even when I am in there getting a service, they are downright horrible. The last time they forgot about me for 3 hours. I don't think they would have remembered had I not brought it to their attention...and I had an appointment. I kept getting a low tire and kept telling them that I thought there was a leak and it took going there 3 times for them to repair. They kept just filling it with air and sending me home. I went there 3 times with an engine light one and I believe they just turned it off manually without checking it. The third time they figured I had a problem with the sensor. go figure.... I have gotten several service call surveys and I keep telling them that I am deeply unsatisfied and want a call. Never got one. Yesterday, when I asked why I couldn't get to the service department, the lady on the phone told me she had no idea. When I told her that this is not right, she told me to have a good day. I am having a great day at Ourisman Chevrolet of Bowie. Thanks. More