
Koons Clarksville Chevrolet Buick GMC
Columbia, MD
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Excellent management who addressed and resolved issues I encountered during the sales process. Koons management demonstrated their commitment customer satisfaction as well as ensuring they have a sales tea encountered during the sales process. Koons management demonstrated their commitment customer satisfaction as well as ensuring they have a sales team that demonstrates honesty and integrity. More
Arikha Noche was an excellent salesman and was really respectful and made the process as a whole very easy and smooth sailing. The service was exceptional and I would highly reccommend him to everyone. respectful and made the process as a whole very easy and smooth sailing. The service was exceptional and I would highly reccommend him to everyone. More
Service was excellent. Arrived on time and was quickly checked in. Waiting area was clean as well as all service areas I observed. Dave explained everything in detail, I am Arrived on time and was quickly checked in. Waiting area was clean as well as all service areas I observed. Dave explained everything in detail, I am totally satisfied with my service. More
Excellent customer service! Dave Hammond is terrific! Dealership is clean, friendly and has a nice waiting area. Highly recommend! Dave Hammond is terrific! Dealership is clean, friendly and has a nice waiting area. Highly recommend! More
Do not buy here if you are a woman, unless you want to be talked down to and mansplained. A few sentences I heard at my time at Koons: -you look too young to have two kids -will your husband be ok if you w talked down to and mansplained. A few sentences I heard at my time at Koons: -you look too young to have two kids -will your husband be ok if you want to take this car home today? -do you know what residual value is? -a long winded explanation of how leasing a car works I walked in without checking Dealerrater (rookie mistake) and got the freshest sales rep out of training. He then introduced me to his sales manager who proceeded to explain to me how leasing and trading in cars worked. I would have bought the car today had I not had such a terrible experience. Good thing there are many GMC dealers around :) I will fine one who does not treat you differently because you are a woman. More
From start to finish it was a great experience. JackPepal went over and above to make our buying experience exceptional. He physical searched the lot to make sure the vehicle was still available and JackPepal went over and above to make our buying experience exceptional. He physical searched the lot to make sure the vehicle was still available and sent a video of the vehicle to us. He was friendly and knowledgeable and had us on the road in our new Traverse in 2 hours. Thank you Jack and your finance department on a job well done. More