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Koons Ford of Annapolis
Annapolis, MD
1,557 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,557 reviews
May 28, 2023
Mike always makes sure my truck is serviced efficiently. They did a great job on the truck. They did a great job on the truck. More
by JANTHETEACHER
Verified CustomerEmployees Worked With
May 28, 2023
Very good service advisor who focused on customer satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception o satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception of two torn chairs. More
by atallenjr
May 27, 2023
Great dealership! !! They did a great job and took care of all issues!! very happy !! They did a great job and took care of all issues!! very happy More
by dixie1225
Employees Worked With
May 26, 2023
Mike got my service done on time and with no issues. Cost was competitive and the estimate was good. Cost was competitive and the estimate was good. More
by rosco0
Employees Worked With
May 26, 2023
I had to come back to fix something that was not broken when I bought it in when I bought it in More
by EDWANAJOHNSON
Employees Worked With
May 23, 2023
Slow service. Shop is always under staffed. Oil Change and check engine light took all day. Always have to call to check vehicle status. Forgot to reset oil status Shop is always under staffed. Oil Change and check engine light took all day. Always have to call to check vehicle status. Forgot to reset oil status and put new oil sticker in windshield. Didn't have O2 sensor in stock. Been over 2 weeks since service visit and haven't heard if O2 is back in stock. Would go elsewhere if there was another Ford dealer nearby. More
by acorn3333
Employees Worked With
Mike Kegley
May 22, 2023
I had to be at the dealership at 8 o’clock in the morning to get my car looked at and serviced. I was going for a recall inspection and it took for me to finally talk to a manager for my car to be seen. My c to get my car looked at and serviced. I was going for a recall inspection and it took for me to finally talk to a manager for my car to be seen. My car didn’t get a check to about 330 that afternoon so I was there all day and if I didn’t talk to the manager at the very end of the day my car Wouldn’t have been fixed. They actually called me and told me they couldn’t service my car today so I talk to the manager. More
by DWADE312021
Employees Worked With
Bruce Pringle
May 20, 2023
They did a great job and took care of all issues. I was very happy! I was very happy! More
by Allistair
Employees Worked With
Other Employees :
Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
