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Koons Ford of Annapolis
Annapolis, MD
1,560 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,560 reviews
May 14, 2023
Horrible experience. Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremel Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremely unsafe vehicle that required major work to become safe. Spray in bedliner was part of the purchase agreement and was poorly applied and was coming off on anything that touched the bedliner even after an extra 48 hours past cure time. Bodyshop manager was extremely rude and unprofessional as well as unhelpful and denied responsibility or having an adequate response to the isssue of the misplay bedliner and the overspray on accessories that SHOULD NOT have been touched with bed liner. Service sept put wrong tires on vehicle even after specifying exact tire model, they proceeded to ignore our specs and do what they wanted. Do not buy here unless you’re prepared to deal with a headache. More
by DarkKnight
Verified CustomerEmployees Worked With
Other Employees :
Bill (body shop), Jay Burger, Tedd Bodnar, Bruce Pringle
May 12, 2023
Errol and his team are excellent. They always take great care of my vehicles. Thank you They always take great care of my vehicles. Thank you More
by E.H.
May 12, 2023
First time going to Koons Ford of Annapolis and great customer service from the beginning to the end! Will definitely be going back there to get my car serviced. customer service from the beginning to the end! Will definitely be going back there to get my car serviced. More
by pfonzjohnson
Employees Worked With
Zachary Hall
May 12, 2023
It is always a pleasure doing business with Koons Ford Annapolis. Their team is friendly and professional and always willing to assist you however they can. I would never take my business anywhere else. Annapolis. Their team is friendly and professional and always willing to assist you however they can. I would never take my business anywhere else. More
by seanlubbe
May 11, 2023
AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More
by BRUSH
Employees Worked With
Other Employees :
Jay Burger, Tedd Bodnar, Van Manley, Bruce Pringle
May 11, 2023
Mr. Kegley was terrific and kept me informed at all stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. More
by LYNN18
Employees Worked With
Mike Kegley
May 11, 2023
Koons dealership has very friendly people working in the sales area as well as service area. sales area as well as service area. More
by pthomp30
Employees Worked With
May 10, 2023
Absolutely horrible. Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced at Koons Ford. More
by FINNPATENT
Employees Worked With
Other Employees :
Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
May 10, 2023
Chuck Greenlee was excellent to work with. He made the entire process easy and he was a pleasure to work with. He made the entire process easy and he was a pleasure to work with. More
by ctomahoney1289
Employees Worked With
