Koons Ford of Annapolis

I was initially pleased with the service and quality of the vehicle but post-sale developments have soured my experience. I was not advised until taking delivery of the vehicle that only one key would be p the vehicle but post-sale developments have soured my experience. I was not advised until taking delivery of the vehicle that only one key would be provided and that an additional one would have to be ordered by me at the cost of several hundred dollars. Additionally my vehicle has a keyless entry key pad. I requested the code and was assured at delivery and at least one more time by text that it would be provided. After asking 3 times I was advised "We don't have it. Because a key was never provided. We aren't able to get it." A vehicle in this price at this price range should surely include two working keys and access to the keyless entry already equipped. If the dealer is not going to provide these items then the customer should be advised before the vehicle is sold and delivered to the customer. These are reasonable expectations. More

This visit was much better than the last time I was there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me for puling up and stopping under the bay door. There was a car directly in front of me. I was also in the lane that he told me to pull in to. Behind the car! After telling him I needed an oil change and was in need of tires, I was again berated for not scheduling an appointment. This was at 8:30ish in the morning. I was told I would not be able to get an oil change that day since it wasn't scheduled. I've never scheduled oil changes on any visit. On my visit 1/31/23, I walked across your lot looking for either a Ranger or a Maverick. I also went through your show room passing many of your staff and sales associates. Not one person could say hello or offer assistance. Is that the culture at Koons now? I've bought my last two vehicles there. I don't know if there will be a third... The only part of my visit worth positive was Mr. Treas. He was personable, polite, and professional. He explained what needed to be done (Factory Recall) and gave me a fair time estimate. Koons was quicker than expected. He squared me away and answered what questions I may have had. More

I have enjoyed using this servcie/sales center for 23 years. I know the job will be done right and I will be treated very good. years. I know the job will be done right and I will be treated very good. More

Complimentary car wash would have been appreciated since the weather that day was so nice the weather that day was so nice More

Mike Treas, as always, was great. He delivered the service that was promised in a timely and professional manner. He delivered the service that was promised in a timely and professional manner. More

Everyone is so nice to me. ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when I roll into the service bay....and I appreciate it. More

Very easy process buying a truck. Desmond is awesome ann I look forward to getting the truck serviced there. Desmond is awesome ann I look forward to getting the truck serviced there. More

Great service, great service people. Very timely and easy to schedule service appointments on line. Very timely and easy to schedule service appointments on line. More

Work is always done as fast as possible and with good quality. Mike Treas is a wonderful service advisor. quality. Mike Treas is a wonderful service advisor. More

Always a pleasure working with Mike. Great communication. The online scheduling was cumbersome and difficult. Great communication. The online scheduling was cumbersome and difficult. More