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Koons Ford of Annapolis
Annapolis, MD
1,561 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,561 reviews
Verified Customer
March 09, 2023
Service has gone down hill. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. More
by Shane S
Employees Worked With
Bruce took care of me and did it correctly Thanks Bruce!
March 09, 2023
At my last Works service on a Saturday I was told they would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no rec would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no record of my service More
by Tlong3823
Employees Worked With
Unkown
March 09, 2023
Mike Treas is a great service manager. He's been connecting me with great service for over 20 years. He's been connecting me with great service for over 20 years. More
by JOSEPH_DETOLLA
March 09, 2023
Mike Treas and his entire team were exceptionally helpful, professional and caring. My car was serviced and washed. helpful, professional and caring. My car was serviced and washed. More
by HILDA.WHITTINGTON
Employees Worked With
March 08, 2023
Took 3 months to fix what should have taken a week at worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. More
by mujaihid.jones
Employees Worked With
March 08, 2023
Service department not very impressive. Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to keep your car multiple days. More
by tallen11
March 07, 2023
Mike Tres is always transparent and knowledgeable about all my vehicles when I bring them in for service all my vehicles when I bring them in for service More
by allen.r.proctor
Employees Worked With
March 07, 2023
Mike Tres is the professional I trust to take care of me and my truck. A knowledgeable and experienced service manager who cares about your concerns and service experience. and my truck. A knowledgeable and experienced service manager who cares about your concerns and service experience. More
by GASRAT87
Employees Worked With
March 06, 2023
Chuck was knowledgeable and easy to work with. He helped us through the entire process. He helped us through the entire process. More
by plittkathleen
