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Koons Ford of Annapolis
Annapolis, MD
1,524 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,524 reviews
January 17, 2023
I dropped my car off to be serviced and was told multiple times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed t times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed that my car had not been worked on at all that day because supposedly the tech was out. Then I was told the parts needed for the recall were not available yet. My car was in the shop for 2 days with no work done to it. I am now waiting for the part to supposedly come in but it’s been 2 weeks and I have yet to hear back. I called the general manager to discuss the whole situation and left a voicemail but he never had the decency to return the call. More
by angm
Verified CustomerEmployees Worked With
Andrew Schneider
January 17, 2023
Everyone has been pleasant and worked with me on getting my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. More
by cabneycarter
Employees Worked With
January 16, 2023
Everyone is so kind and knowledgeable. Thank you for your great service. Love the cafe Thank you for your great service. Love the cafe More
by Craigromak
Employees Worked With
January 16, 2023
Staff is efficient and kind, When the man brought my car back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. More
by MVPASSOC
Employees Worked With
January 15, 2023
Great experience. The dealership did not try to tack on additional fees after my truck was made. The dealership did not try to tack on additional fees after my truck was made. More
by brent.lamb
Employees Worked With
January 15, 2023
I waited almost 3 hours for a scheduled oil change. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. More
by Caroline.spencer.13
Employees Worked With
Mike Kegley
January 15, 2023
As usual, comprehensive evaluation and diagnosis of the problem. 2days later, my F-350 was functioning like brand new again. problem. 2days later, my F-350 was functioning like brand new again. More
by doctoragmef
January 15, 2023
Got everything i needed done completed and gave me a car to drive while repairs were being worked on to drive while repairs were being worked on More
by SWEENDOG314
Employees Worked With
January 15, 2023
As usual Mke Treas provided excellant service and the mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! More
by ppfuhl
Employees Worked With
