
Koons Ford of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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They did a good job, everything went well. Mike Treas, always, has a takes care of my car. Mike Treas, always, has a takes care of my car. More
Chuck is very pleasant and great at follow up. We were happy to have him as our salesman and will absolutely return in the future. We were happy to have him as our salesman and will absolutely return in the future. More
As always, received great customer service while the truck was in for a service call on a recall. Mike Treas is my consistent go to Service Writer, very accommodating and easy to work with. Whether it's truck was in for a service call on a recall. Mike Treas is my consistent go to Service Writer, very accommodating and easy to work with. Whether it's an Oil change through the Quick Lane or a scheduled service appointment, the professionalism and work quality is why I drive over an hour when I pass right by several other Ford Dealerships to have my truck serviced with Koons Ford of Annapolis. More
Disappointed in this visit . . over previous visits (which were very satisfying). Numerous problems with system controls from the Steering wheel. (Cruise Control inop / Blue Tooth . over previous visits (which were very satisfying). Numerous problems with system controls from the Steering wheel. (Cruise Control inop / Blue Tooth sync inop / Voice Command inop); $1200 for diagnostics and computer part. Will be additional $450 to install and fix just the sync problem. Bigger concern is that I had to call twice to find out the part was already received, and the earliest install date was 2 weeks out. Koons can do better. More
Koons Ford has been my dealer since 1987 for all service needs, body shop work and products such as wiper blades. This most recent experience was m on of the best. I appreciate the service offer for pick up needs, body shop work and products such as wiper blades. This most recent experience was m on of the best. I appreciate the service offer for pick up and return. Great option. More
Excellant service! !! Thank you!!! Was able to leave my car and had a complimentary ride home while leaving my car!!! !! Thank you!!! Was able to leave my car and had a complimentary ride home while leaving my car!!! More
Chuck Greenlee is a just a really cool dude. He’s kind, honest, and he’s legit as excited as you are to get you into the car you want. He fought hard for me to get a great deal and didn’t give u He’s kind, honest, and he’s legit as excited as you are to get you into the car you want. He fought hard for me to get a great deal and didn’t give up on me in the almost month it took to replace my former car. Can’t thank him enough! More
Koons has always done a great job for me. Starting with a huge repair, to taking care of the recalls, everyone was very knowledgeable and friendly. Starting with a huge repair, to taking care of the recalls, everyone was very knowledgeable and friendly. More
The worst car buying experience in my life. Koons should be shut down. False advertising and don’t honor internet pricing. Koons should be shut down. False advertising and don’t honor internet pricing. More
I was initially pleased with the service and quality of the vehicle but post-sale developments have soured my experience. I was not advised until taking delivery of the vehicle that only one key would be p the vehicle but post-sale developments have soured my experience. I was not advised until taking delivery of the vehicle that only one key would be provided and that an additional one would have to be ordered by me at the cost of several hundred dollars. Additionally my vehicle has a keyless entry key pad. I requested the code and was assured at delivery and at least one more time by text that it would be provided. After asking 3 times I was advised "We don't have it. Because a key was never provided. We aren't able to get it." A vehicle in this price at this price range should surely include two working keys and access to the keyless entry already equipped. If the dealer is not going to provide these items then the customer should be advised before the vehicle is sold and delivered to the customer. These are reasonable expectations. More