Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,839 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,839 reviews
July 03, 2023
Mike was very professional and told you of everything that was needed for your car. that was needed for your car. More
by CLIFFDENNIS355
Verified CustomerEmployees Worked With
July 03, 2023
Always feel that Mike Treas and his team have a good grasp of my needs and are knowledgeable about my vehicle. grasp of my needs and are knowledgeable about my vehicle. More
by EZRDR84
Employees Worked With
July 01, 2023
Mike Treas has always provided a great experience when I bring my Ford F150 in for service. I have always been very confident in his advice. Mike is very pleasant to work with. bring my Ford F150 in for service. I have always been very confident in his advice. Mike is very pleasant to work with. More
by JWHACKETT
Employees Worked With
June 30, 2023
Dealership was clean and organized. All of the employees were friendly and ready to help. All of the employees were friendly and ready to help. More
by erwhite82
June 30, 2023
I had an issue and had my car towed into Koons and Mike took great care of me. He had me back on the road in 1-1/2 days. took great care of me. He had me back on the road in 1-1/2 days. More
by PMCPHAIL
Employees Worked With
June 30, 2023
This was my first experience with Koons Ford and I was very impressed. Quick service, easy scheduling with my ford app, and enjoyed the courtesy shuttle service. I did have to wait a VERY long time for th very impressed. Quick service, easy scheduling with my ford app, and enjoyed the courtesy shuttle service. I did have to wait a VERY long time for them to bring my car around at the end of the day... the sales representative got side tracked and that was my only disappointment. More
by Eopickering
Employees Worked With
Bruce Pringle
June 30, 2023
Chaotic Ford Service Center. Ford indicates they pick up your vehicle and they will service it and return it. When enquiring about this my service manager had no idea how it work Ford indicates they pick up your vehicle and they will service it and return it. When enquiring about this my service manager had no idea how it works. However the shuttle driver indicated that they do offer it and he's a part of the process. Apparently rather then calling my service manager you call some lady and she schedules it ..So in trying to get Side air bags replaced under a recall which I waited months for them to come to dealer even though Ford said dealer had them Then I had to navigate the dealer process losing a 1/2 day work. Seems they also have drive up oil change which I coulda done but my service person wasn't aware of how it works .I had to schedule service use shuttle or get a ride and loose another 1/2 from work.It's just all very confusing I found. I did purchase a second Ford vehicle from this dealer so Im hoping they figure out how the service dept works and learn how to communicate that to the customer ! More
by MacDaddyNavy
Employees Worked With
My Service person is not listed
June 30, 2023
From driving into the service bay to driving out in a very reasonable time the expert and courteous technicians at Koons did what they do best, fix it right the first time. very reasonable time the expert and courteous technicians at Koons did what they do best, fix it right the first time. More
by hoot8669
Employees Worked With
Bruce Pringle
June 29, 2023
The sales guy was bad and pissed me off and I purchased a GMC instead. I was dealing with Chuck and they said he was on vacation and then I setup and and appointment with another guy and said Chuck quiet or GMC instead. I was dealing with Chuck and they said he was on vacation and then I setup and and appointment with another guy and said Chuck quiet or god fired but Chuck was good but something happened. The service has not great I have a f350 I purchased and not a very good experience either. More
by BCONNER0
Employees Worked With
Other Employees :
Not sure who the other sales person was but he put his name in the system
