Koons Ford of Annapolis

Thank You for an Excellent Service Experience Koons Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire experience was professional, efficient, and clearly centered on customer satisfaction from beginning to end. Please share my special thanks with your Service Manager, Mr. Earl Moselby, whose leadership and professionalism were evident throughout the process. His attention to detail, clear communication, and commitment to high-quality service truly made a positive impression. I was pleased to leave a five-star rating and will confidently recommend Koons Ford of Annapolis to others based on this excellent experience. Thank you again for your dedication to providing exceptional service and for maintaining such a high standard of care for your customers. Sincerely, Dr. KM Graves More

Dealership still unable to resolve problem with a slow tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center More

Professional - top to bottom! Thank you Evan for the service and professional attention. I will be back! Mike McGeeney Thank you Evan for the service and professional attention. I will be back! Mike McGeeney More

We came looking to replace our helplessly old pick up and found a perfect F150... found a perfect F150... More

I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

Walk in, no appointment needed and was done in an hour. Rep was able to keep me posted on the status of my vehicle and suggested future services Rep was able to keep me posted on the status of my vehicle and suggested future services More

Koons Ford Lincoln of Annapolis is a great place to do business. I highly recommend them. business. I highly recommend them. More

Always a great experience! I’ve been bringing in my Bronco for the last year and from the greet when I pull in to when I check out is a flawless experience. I’ve been bringing in my Bronco for the last year and from the greet when I pull in to when I check out is a flawless experience. More

Seamless process and Chuck the salesman worked with me until we found the right truck. until we found the right truck. More

Chuck made the car buying process easy. He’s always available to answer all my questions that pop up after I drove the car home! He’s always available to answer all my questions that pop up after I drove the car home! More