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Koons Ford of Annapolis
Annapolis, MD
1,565 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,565 reviews
December 23, 2022
Please with the overall process to close out my lease. Now waiting for final plates and title. Now waiting for final plates and title. More
by MAR-RIC
Verified Customer
December 23, 2022
The best people make the best place. Koons is the best. Thanks for all they do. Koons is the best. Thanks for all they do. More
by teresita.ramsey22
Employees Worked With
December 23, 2022
Overall a good experience, they took too long though. 3 hours for an oil change. 3 hours for an oil change. More
by STACYGWHITE
December 23, 2022
Frankly, the service department is a big reason why I buy cars at Koons Ford Annapolis. cars at Koons Ford Annapolis. More
by grosep
Employees Worked With
December 23, 2022
Mike Treas is always very responsive and explains requirements well. Service effective and as estimated. requirements well. Service effective and as estimated. More
by MAKUKURUGA
Employees Worked With
December 22, 2022
The service department is efficient and helpful. Work is completed in a timely fashion. The technicians are friendly and answered my questions. Work is completed in a timely fashion. The technicians are friendly and answered my questions. More
by KEYWORTHCO
Employees Worked With
December 22, 2022
Yes,I like this dealer but they always change the settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. More
by J.R.TROTT
Employees Worked With
Mike Kegley
December 22, 2022
We had an appointment at 1130, had to wait for almost 4 hours for an oil change, no communication, came to check on me once that was it. Not acceptable. hours for an oil change, no communication, came to check on me once that was it. Not acceptable. More
by mr.mrs.chreene
Employees Worked With
Bruce
December 22, 2022
Excellent customer service; brought my car in w/o an appt and they got me hooked up w/in an hour. Highly recommend them and they got me hooked up w/in an hour. Highly recommend them More
by KATHLEEN.A.MURRAY32
Employees Worked With
