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Koons Ford of Annapolis
Annapolis, MD
1,797 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,797 reviews
April 07, 2023
The Service Department at Koons Ford Annapolis is Top-Notch! We have been Customers for over 10 years & have always been treated very well. Top-Notch! We have been Customers for over 10 years & have always been treated very well. More
by STEAMBOATWILLY0
Verified Customer
April 07, 2023
Because of a mismatch of replacement airbags my service took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! More
by freebirdsc31
Employees Worked With
April 07, 2023
the best customer service of any of the repairs shops our fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost More
by PETE36
April 07, 2023
Great team, courtesy driver was awesome as is the staff in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. More
by tridetili
April 07, 2023
The truck I got is amazing and was priced fairly. Everyone at Koons Ford was helpful and friendly. Great experience! Everyone at Koons Ford was helpful and friendly. Great experience! More
by csbecker99
April 05, 2023
Quick service: I needed the work done before a big trip and they got everything done in time. and they got everything done in time. More
by GPAULJONES54
Employees Worked With
April 04, 2023
We've been going to Koons Ford Annapolis for years. We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides e We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides excellent, courteous service. We trust Mike completely to take care of our auto service needs. More
by ron-hettie-courtney
Employees Worked With
April 03, 2023
A wonderful experience. Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was s Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was sure about my purchase - he went above and beyond. Andres answered all of my questions and helped me to make the best choices for me. Both Chuck and Andres made sure to make a personal connection with me, which was very much appreciated. I felt taken care of through every step of the process! More
by skdonahue
April 03, 2023
My Experience has been wonderful, From the moment I walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me t walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me through every step and made sure I felt comfortable with my purchase. More
by chaundabarnes
April 03, 2023
All went just fine. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. More
by NIGHTHAWKFIVE
