Koons Ford of Annapolis

Customer Service is Horrible. Stay clear of Courtney. Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to h Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to have work done on my car. I get it home and find that the problem wasn't fixed. Steering wheel still squeaking and big greasy footprints all over my front floor mats! Wiper problem was fixed and they did a couple of maintenance items but steering wheel problem still exists. More to come I'm sure - I will be calling them back More

Worst customer service on the planet. Had my truck for six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. More

I was born a Ford guy. My favorite uncle sold fords for almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon and my last is a 2017 Ford F150 that is 10 days from going out of it 3 year/36,000 mile warranty. I say my last because Koons Ford just screwed me for the last time. Between ford's poor quality (2019 Consumer Reports ranks them #20 out of auto manufacturers) and Koons crappy service, I'm done. I'll not give them another dollar. I'd advise you not to .... But if you have to buy a ford, buy it and have it serviced at another ford dealer. I can't tell you what i'll buy, but it will not be another ford. More

STAY AWAY! Don't be fooled by the Koons name. This dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even qu dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even quote them to you but not honor them in-person. Here is a hint: go there with a decent car and a friend. Say you are interested in trading it to get them to lock in a sales price. Then pull your trade and see if they honor the sales price and let you rebuff any add-on offers. If you can get through all that, good on you! You'll need your friend to drive your car home after you buy them a nice lunch because you'll have beaten the House!! More

Buyer Beware BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If you even dare to go here you better go with your own financing already lined up because all the finance department does is try and sell you on more and more stuff to increase your payment. More

Pete at Koons ford went above and beyond so much when dealing with my truck purchase they made the deal well worth the drive from Ohio to get the truck of my dreams because no dealership in Ohio or Pitts dealing with my truck purchase they made the deal well worth the drive from Ohio to get the truck of my dreams because no dealership in Ohio or Pittsburgh would make the deal that they did Koons ford will come highly recommend by me More

Horrible customer care in the service department! Had a horrible experience here! My car was overheating a few days after and oil change. I called the service department and was told by the manager Had a horrible experience here! My car was overheating a few days after and oil change. I called the service department and was told by the manager Earl to add radiator fluid and bring it in the morning! Thank God the gentlemen at the autozone advised me how dangerous that advice was! After I was assisted at AutoZone, I did take the car in the next morning just to be treated tersely and told they would not be able to look at my car and I should take it home! While we were having this exchange "the xxxx" broke and radiator fluid was flowing like a river through the bay area. The service lead Shannon insisted that I had to drive my car home!! Even I knew this would result in a blown engine! He wanted to argue that he couldn't look at my car and that I had to take it home! We had to call the service manager (who told me to bring my car in) on the phone for him to approve me leaving the vehicle! What "mechanic" would tell you to take a car that now has antifreeze running from it home? After I calmed down and thought soberly, I determined that I didn't want them "looking at" my car after all. I used my roadside service to tow my car to another dealer where I was treated like a customer and come to find out it was a KNOWN defect with the FORD water pump! I actually loved going there for service and oil changes, the barista is awesome and Morris in sales is great, but the service department treatment resulted in me ending the relationship with this dealership!! I will drive the additional miles to be treated with care and consideration! More

Ted Bodnar is a scammer, sold me a car for $1,000 more than what we agreed upon. Now that I found out what he did, he refuses to answer the phone, no matter how many times I call or how many voice message than what we agreed upon. Now that I found out what he did, he refuses to answer the phone, no matter how many times I call or how many voice messages I leave him. Terrible dealership, dont recommend it at all More

Great team! The best experience we’ve ever had at a dealership. We’ve purchased 4 vehicles from them over the years and all four are serviced here. John, the Sale The best experience we’ve ever had at a dealership. We’ve purchased 4 vehicles from them over the years and all four are serviced here. John, the Sales Manager and Mike in service have earned our business for many years to come. Kudos to the entire team at Koons Ford Annapolis More

Awful service isn't even close New to the area and needed to have the transmission on my 2015 F250 looked at. Service Center took 3 calls to actually reach the Service Coordinator t New to the area and needed to have the transmission on my 2015 F250 looked at. Service Center took 3 calls to actually reach the Service Coordinator to make an appt. They wanted the truck all day, and couldn't get it in for 2 weeks. Today I dropped the truck off at 9:30 AM as scheduled. I called them at 3:30 as I hadn't heard anything. Service coordinator "A" said he'd check on it and call me right back as he didn't think they had started on it, but assured me they could get it done before close if it wasn't anything major. Service dept. closed at 7 so at 6 I started calling them. Talked to the receptionist 6 different times trying to reach someone in the service dept. after leaving "A" a message he never returned. Finally drove over there at 6:45 and the service person that was still there confirmed it hadn't been touched and had no answer for why no one called me back. He did inform me that for transmission work they generally want the vehicle all day!! It was my first visit to Koons Ford, and also my last, which is really their loss given my wife and I are in the market for 2 new vehicles. However, if their service dept. considers this service, they should all be fired. More