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Koons Ford of Annapolis
Annapolis, MD
1,558 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,558 reviews
September 19, 2024
Great customer service and very informative with what was going on and needed to happen. going on and needed to happen. More
by MYOUNG19
Verified CustomerEmployees Worked With
September 19, 2024
Koons staff has been present, and addressed my concerns as I needed , Thank you, glad we were able to find my vehicle as I needed , Thank you, glad we were able to find my vehicle More
by andrewright
September 19, 2024
Very professional staff, pleasant to deal with. Pick up and return of my vehicle was great. Plan on using this service again. Pick up and return of my vehicle was great. Plan on using this service again. More
by SDA_1503
Employees Worked With
September 17, 2024
We had a very positive experience with very knowledgeable and professional staff members. The entire process went smoothly and we departed with a vehicle and experience we were very pleased with. and professional staff members. The entire process went smoothly and we departed with a vehicle and experience we were very pleased with. More
by FLOODRR
September 16, 2024
Easy to access, knowledgeable, professional, personable, very responsive ,great to work with,understanding,will shop there again if needed very responsive ,great to work with,understanding,will shop there again if needed More
by youker1
September 16, 2024
One of the parts I needed for the original repair had to be ordered. As soon as it came, they got me back in took care of it immediately. be ordered. As soon as it came, they got me back in took care of it immediately. More
by GONZOMINIATURE
Employees Worked With
September 15, 2024
Took my car in 2x for the same problem. Still not fixed and it's a 2019 Lincoln! Still not fixed and it's a 2019 Lincoln! More
by STACIA1
Employees Worked With
September 14, 2024
I've been dealing with Koons Ford Annapolis for decades. Always great deals, great service, great people. Always great deals, great service, great people. More
by JOSEPH_DETOLLA
Employees Worked With
September 14, 2024
We had a tremendous experience with Brandon. He was responsive, kind, and knowledgeable throughout our process. He arranged a test drive for us and also two dealership visits (including one that He was responsive, kind, and knowledgeable throughout our process. He arranged a test drive for us and also two dealership visits (including one that was short nice and one where he was great with our young daughter). We would recommend Brandon to anyone searching for a car. More
by Michael
Employees Worked With
September 13, 2024
Charlie Foxtrot…nothing but runaround. They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 2 They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 28 June. 3 big issues already. Today is 13 Sept. we’ve drove the car maybe 2 weeks combined. All I keep hearing they have to “wait on parts”. I have asked for a loaner but have been denied. Koons Ford is a terrible dealership. I do not understand because I take my Toyota to Koons Toyota for service and I get great service. I even get loaner car if they keep my car for more than one day. I will never recommend Koons Ford. I probably will never recommend the Koons brand to anybody even with the good experiences I’ve had with the Toyota dealership. More
by lawleylawley
Employees Worked With
