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Koons Ford of Annapolis
Annapolis, MD
1,565 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,565 reviews
July 10, 2024
The Service team made my first visit to their facility super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. More
by Ben Conrad
Verified Customer
July 10, 2024
Great customer service car was done quicker than quoted. Quick and responsive to any questions. Easy to make an appointment. Quick and responsive to any questions. Easy to make an appointment. More
by Ffmedinausmc
Employees Worked With
July 10, 2024
As I have said before, the service department does a fine job. I'm happy with the work. job. I'm happy with the work. More
by calradiohost
Employees Worked With
July 09, 2024
Once the manufacturer made my rear seat, seat belt. Annapolis Ford put it in an I am so happy with the work and protection for my grandchildren Annapolis Ford put it in an I am so happy with the work and protection for my grandchildren More
by BLUEMOUSE1969
Employees Worked With
July 06, 2024
Good experience, quality repairs, very reasonable costs, the personnel are always pleasant, and Mike Treas always works with me on scheduling and recommended repairs. the personnel are always pleasant, and Mike Treas always works with me on scheduling and recommended repairs. More
by CHETTGENBOT4
Employees Worked With
July 05, 2024
Best dealership I’ve ever worked with. Chuck Greenlee was an awesome no pressure salesman, Terri was great in finance, John Powell was awesome getting a minor defect cleared for replacemen Chuck Greenlee was an awesome no pressure salesman, Terri was great in finance, John Powell was awesome getting a minor defect cleared for replacement and Kevin in collision center was awesome getting my Explorer defect fixed in less than an hour. All and all, customer for life if service department and the rest of the crew continue to provide great customer service. More
by tracy.k.scholz
Employees Worked With
Other Employees :
Terri in finance, Kevin in Collision.
July 05, 2024
The. Communication was excellent and all service was all performed as stated. I am completely satisfied Communication was excellent and all service was all performed as stated. I am completely satisfied More
by PGOODMAN0
Employees Worked With
July 04, 2024
If I could give a zero I would. This service center needs support with customer service and lacks any follow through! This service center needs support with customer service and lacks any follow through! More
by bethanolan
