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Koons Ford of Annapolis
Annapolis, MD
1,562 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,562 reviews
January 08, 2024
The service team is always great and they take care of me going above and beyond to make sure my car is properly serviced. They also make sure I get to work on time and that I am kept up to date on my vehicl going above and beyond to make sure my car is properly serviced. They also make sure I get to work on time and that I am kept up to date on my vehicle More
by MARSHELLE323
Verified Customer
January 08, 2024
Michael Matson kept me informed of the progress and status of my vehicle in a timely manner. He was professional and courteous. Would like to work with him in the future. status of my vehicle in a timely manner. He was professional and courteous. Would like to work with him in the future. More
by blabella0
Employees Worked With
January 08, 2024
Arrived at dealership about 30 minutes prior to opening for an oil change but there were already about 6 cars ahead of me. Still got my car back at just about an hour allowing time for me to return with m for an oil change but there were already about 6 cars ahead of me. Still got my car back at just about an hour allowing time for me to return with my second car for the same service. And again, I was out in roughly an hour. It was being to speak with the tech that did both of my cars. More
by Andy B.
Employees Worked With
Mike Kegley
January 07, 2024
Mike Treas was very professional and knowledgeable keeping me updated regularly. We have always been satisfied with the service department. We have 2 Ford vehicles. keeping me updated regularly. We have always been satisfied with the service department. We have 2 Ford vehicles. More
by kathleen_makowski
Employees Worked With
January 06, 2024
My windows seized open and I couldn’t get an appointment online within 2 weeks so I called the next day. The operator spoke with the manager and they told me to just come in and they were going to just lock online within 2 weeks so I called the next day. The operator spoke with the manager and they told me to just come in and they were going to just lock it in the up position until my appointment for repair. When I got there the manager said that since the door panels needed to come off to reset the windows up, they would just do the repair so the charge would be lower and I was out within an hour. Thanks Koons. More
by GOUGHTOM
January 05, 2024
I am very satisfied with Mike Treas in the service department.He gets us in and out quickly. department.He gets us in and out quickly. More
by CAPITALSHEETMETAL
Employees Worked With
January 04, 2024
Personnel were fair, friendly, and responsive. The vehicle price was below in price to the same vehicle at nearby dealerships. The vehicle price was below in price to the same vehicle at nearby dealerships. More
by RNICHOLS6
January 03, 2024
Even after adding 2 weeks for the recall parts to be ordered it took 3 service calls for them to complete the backup camera recall. Inexperience or incompetence I don’t know Guess I need to drive a ordered it took 3 service calls for them to complete the backup camera recall. Inexperience or incompetence I don’t know Guess I need to drive a little further to Bob Bell Ford for service in the future More
by MRBRUSHWOOD
Employees Worked With
Mike Kegley
