Koons Ford of Annapolis

Couldn't put the dashboard back on properly after taking it off for airconditioner repair. it off for airconditioner repair. More

Chuck was a no pressure salesman very through in every detail of the cars I was interested in. detail of the cars I was interested in. More

Mike Treas and the Service Team do great work and we always bring our Navigator here. always bring our Navigator here. More

Prompt scheduling, loaner car, and work done in a day. What could be better ? I was advised of a recall which was then automatically included in my service. What could be better ? I was advised of a recall which was then automatically included in my service. More

I was in the market for a 3rd row SUV for quite some time. I had done my due diligence in researching the make, model, color, "must have" features, fits budget and the distance i wanted to travel to pur time. I had done my due diligence in researching the make, model, color, "must have" features, fits budget and the distance i wanted to travel to purchase. The selections were narrowed down to two options one being the 2015 Ford Explorer XLT. Now Chuck was not my initial salesman, he kinda filled in and was like "the closer" for the salesman I was originally working with because he had a family emergency. I will admit, that I'm not too comfortable with sudden changes in a routine but went into the dealership with an open mind. So I met Chuck at the Koons Ford Annapolis. First impressions, he reminded me of this former football player transitioning into sales but still thinking about good ole days, and was going to sell me a car, good or bad by ANY means necessary, just to get the sale. My perception of him changed as we talked. He established some common ground by talking football. Both our teams are in the same conference and division. Of course my team, the EAGLES, are having a better season than the team formerly known as the Redskins. LoL more about my selection. Then the conversation turn to .y line of work. Chick made feel at ease with the whole process. No aggressive selling tactics, pointed features that I may not knew of and how the vehicle got upgrades like leather seating and all weather floor mats. When it came to price, we were able to negotiate a favorable number for both parties. The service didn't stop after the sale. Chuck offered a service free of charge to get out minor scrapes and scratches which I fully took advantage of. Chuck Greenlee and the whole team at Koons Ford Annapolis were OUTSTANDING ! I would HIGHLY recommend this dealiship for your next vehicle and Chuck Greenlee as your salseman More

Mike is great and makes sure to keep our cars going strong. He is one of the reasons we are a Ford family! strong. He is one of the reasons we are a Ford family! More

Love Koons Ford Annapolis and its staff. They always give us the VIP treatment from sales to service. Bought and sold and serviced many cars there over the years. They always give us the VIP treatment from sales to service. Bought and sold and serviced many cars there over the years. More

Terrible service department. Every time we get the car back the issue still remains. Scratched the rear hatch of my navigator so badly they had to repaint the entire rear hatch. Every time we get the car back the issue still remains. Scratched the rear hatch of my navigator so badly they had to repaint the entire rear hatch. Constantly miss appointments for car pick ups and drop offs. Avoid this service dept. More

I was happy to be contacted by koons Ford to tell me they had a vehicle that I may be interested in. It turned out to be almost exactly what I was looking for. Brandon was a very pleasant and happy guy to wo had a vehicle that I may be interested in. It turned out to be almost exactly what I was looking for. Brandon was a very pleasant and happy guy to work with and he answered all my questions . More

Koons Ford of Annapolis has always done right by me. Though you need more loaner cars! :) Karin Though you need more loaner cars! :) Karin More