Tom Donovan

Good Fox dealership was very deserving service I would recommend a friend to this dealership to one of my friends. recommend a friend to this dealership to one of my friends. More

by smccullers42 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent customer service. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. More

by edonovan38 Verified Customer Verified Customer

Helpful 0

Report | Print

Mike was great as always. My rating is due to my issue not being resolved. It seems I have one of those issues that can't be determined. My rating is also due to the fact I ju My rating is due to my issue not being resolved. It seems I have one of those issues that can't be determined. My rating is also due to the fact I just recently purchased this vehicle from koons as a their highest certified rating. The throttle in this raptor is absolutely not what you would expect from a "performance" vehicle. It is extremely slow to respond, as in seconds, and acts as though it is always in way too high of a gear or the fuel lines are clogged. Looking on line for solutions, it appears others have had this issue as well and it was either the spark plugs or the torque converter. I really need to get this issue identified and fixed. The vehicle is borderline dangerous to drive with the throttle being so slow to respond to input. I hope to get this issue resolved soon. I would like to feel safe driving my family in my newly purchased certified vehicle. More

by LAX2100 Verified Customer Verified Customer

Helpful 0

Report | Print

Tom Donovan was very helpful and patient with us as we looked at several different models. His knowledge of the vehicles was impressive as he was able to answer our questions promptly and accurately. He looked at several different models. His knowledge of the vehicles was impressive as he was able to answer our questions promptly and accurately. He was very professional in assisting us with our new purchase of a Lincoln Nautilus. More

by bejohnson47 Verified Customer Verified Customer

Helpful 0

Report | Print

I have bought several vehicles from this dealership and all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was a all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was awesome as well . More

by craigwhite1014 Verified Customer Verified Customer

Helpful 0

Report | Print

Earl and his team are respectful. Earl took the time to understand my service needs for my new vehicle and exceeded my expectations during this service. Earl took the time to understand my service needs for my new vehicle and exceeded my expectations during this service. More

by kellylove6 Verified Customer Verified Customer

Helpful 0

Report | Print

Love Koons Ford Annapolis and its staff. They always give us the VIP treatment from sales to service. Bought and sold and serviced many cars there over the years. They always give us the VIP treatment from sales to service. Bought and sold and serviced many cars there over the years. More

by Kenny_Chis Verified Customer Verified Customer

Helpful 0

Report | Print

Tommy was very attentive to my specific needs, he breaks the stereotype of the sleazy car salesman and I feel like he actually had my best interests in mind when choosing my Bronco. He was not pushy and gu the stereotype of the sleazy car salesman and I feel like he actually had my best interests in mind when choosing my Bronco. He was not pushy and guided me during the process and it was very smooth. The paperwork took awhile to get through but that has happened every time I have purchased a vehicle in my life. More

Helpful 0

Report | Print

Smooth sales process, we’ll informed salesman. On time delivery. Smooth settlement. Would use again On time delivery. Smooth settlement. Would use again More

by metzel0407 Verified Customer Verified Customer

Helpful 0

Report | Print

Didn't like to post purchase follow up from the sales manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. More

by kellylove6 Verified Customer Verified Customer

Helpful 0

Report | Print