Kevin Bracey

It was a pleasure working with them through the process, and I would highly recommend going back there again for another purchase and I would highly recommend going back there again for another purchase More

by DONKELLYPUB Verified Customer Verified Customer

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Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

by TED30 Verified Customer Verified Customer

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Kelly was great. Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! More

by REVSTC Verified Customer Verified Customer

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It was great to work with Brandon! He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. More

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It's hard to reach someone after you purchased a vehicle. Their phone system doesn't work well. Their phone system doesn't work well. More

by nemesyssoft Verified Customer Verified Customer

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Sales manager, John is not honest and misleading. Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another dealership). Just wanted to get me in the dealership. No concern for the customer. Lives up to why car salespeople have terrible reputation. Horrible way to treat people. Kevin, sales person was pleasant and seemingly honest. Overall, unpleasant experience. More

by Dmks Verified Customer Verified Customer

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We have been dealing with Koons Ford for many years and haven't been disappointed. Thanks for your wonderful service 🤗 haven't been disappointed. Thanks for your wonderful service 🤗 More

by THOMASDARLENE73 Verified Customer Verified Customer

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Sales people were very good. Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down $5000 on quote. This, after I made it clear I didn't live close and if they couldn't follow through with written quote I didn't want my time wasted. The initial sales person. Was very helpful and pleasant and the sales person who provided me with a demonstration regarding the car was pleasant and very helpful. Financial person was good and able to meet the rate of my credit union. More

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Was a good transaction. Had to wait a long time to get the paperwork done but it was ok. Had to wait a long time to get the paperwork done but it was ok. More

by nemesyssoft Verified Customer Verified Customer

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Kevin was responsive and available. Everyone I came in contact with was kund and friendly Everyone I came in contact with was kund and friendly More

by LEWIS10 Verified Customer Verified Customer

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