Koons Ford of Annapolis

They handled a recall item as they were supposed to and managed not to park my vehicle under sappy trees this time for which I am grateful. managed not to park my vehicle under sappy trees this time for which I am grateful. More

Customer service is poor. They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave up. Mistakes happen, but no one really cared to get it taken care of. That combined with the sales department gouging me on the price of my vehicle makes for a combined bad experience with this dealership. More

Very responsive and fast service. They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! More

As always very salified with our local dealer, Koons Ford & Lincoln of Annapolis MD. We're loving the smaller Bronco Sport Badlands we purchased at Koons Ford. Thank You, Phil S & Lincoln of Annapolis MD. We're loving the smaller Bronco Sport Badlands we purchased at Koons Ford. Thank You, Phil S More

They sold me a car nothing else to say. Went in waited signed and left Went in waited signed and left More

They were reasonable, came in under estimate. The waiting area was clean and Hospitable. Restrooms were very clean and accessible The waiting area was clean and Hospitable. Restrooms were very clean and accessible More

My truck was repaired at the collision center and Kevin Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this task done. Well done Kevin and collision team! More

Very helpful with all of our vehicle needs. Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! More

I always go to Mike Treas when I need service on either my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. More

Kind of a Meh experience with this dealer. 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t w 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t worry, it’s correct on the title”… literally wanted me sign a bank loan document without the right name cause he was trying not to re-do the paperwork. Now my son is getting a bunch of junk mail to the wrong name so we know who’s selling off that info. Loan officer stated gap insurance was required and it was “only $200” and then the Docusign came through at $700. Then the finance guy said he never said $200. It was a $40k sale and they delivered the vehicle with a key that had a busted case. Next day the check engine came on and their service writer kid had no clue. 3 times we asked to update the info, final paperwork doesn’t even have first or last name spelled correctly. Gone 20 min and comes back “I think they cleared the codes”…. So then we had to talk to the tech to find out what was actually done to fix it. When asked for paperwork, the kid said “you don’t need paperwork, you didn’t have to pay for it. More