Back

Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,103 Reviews

1,103 Reviews of Koons Ford of Annapolis - Service Center

Sort by
July 19, 2025

I had an appointment for 8am. There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped thro More

by mrfranquez
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

Someone is always willing to assist. Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated More

by PMLANDSCAPING12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More

by revray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Ballard
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

The service department is great and I have been happy enough with them to keep returning for the past 6 years ! More

by mvreatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Koons provided great service and resolved my issues in a timely way to put me back in the road safely. They provided recommendations and options that worked for my budget. Thank you Mike Treas More

by JO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

I HAVE BEEN DEALING WITH MIKE TREAS FOR MANY YEARS. HE ALL WAY FIXES MY PROBEM IN A TIMELY MANNER' More

by NRBELL02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Courtesy, reliable, knowledgeable. Have never had a problem with phone or in person communication either vehicle. More

by Linda Gail
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
July 05, 2025

Jun 29, 2025: My experience with Koons Ford has always been great. Mike Treas (senior Service Manager) listens to my concern and recommends appropriate service to maintain my vehicle in excellent working More

by CHETTGENBOT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula in scheduling - Very good, nice communication & follow up.
July 05, 2025

Mike and his team identified a potential problem with the rear brakes' wear and fixed it. More

by David Barnes
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Had to have a transmission replaced in a company vehicle. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. More

by JKINNE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
2.0
This rating includes all reviews, with more weight given to recent reviews.
1
...