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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,093 Reviews

1,093 Reviews of Koons Ford of Annapolis - Service Center

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June 30, 2025

Jordan was a great service advisor. Very friendly and knowledgeable of the process. Koons Annapolis has a great service department. They have serviced my cars for many years (i.e., ' More

by DKENT713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
June 28, 2025

Nav towed to dealer on Wednesday. No clear communication on 1) the problem or 2) timeline More

by SHAWN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Matson
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Great service Great people Mike Tres is superior and his timing is always perfect . Thanks More

by bandaidone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Koon Ford does an outstanding job of service on my 2016 Ford Explorer. I bought the Explorer at Koons and have had all service done at Koons. Over 100,000 miles with regular maintenance and the no issues More

by MALEVETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Great customer service and vehicle service as well. Always accommodating to meet out schedules.. Quick and easy! More

by STORMYHDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

I've been coming to Mike Treas for years and he never fails to provide excellent service! More

by TRAYHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Service for my 2012 Ford Mustang Boss 302 was efficient and without issues. Just a simple oil and oil filter change. More

by Andy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

MIKE Trece is my Ford representative and I feel he treats me extremely well when I come in. I am a contractor who uses my T250 work man every day and he knows the importance of getting my vehicle back to me More

by ALANHARTMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

The service department was great and the work was performed as promised. I love Koons Ford. More

by davidgburnettdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Powell
1
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