Koons Ford of Annapolis - Service Center

I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

Kaleb in the service department was professional and a great communicator. Kept us apprised of the warranty repair. great communicator. Kept us apprised of the warranty repair. More

I have never had a bad experience at Koons Ford. Service team is always on top of everything. Service team is always on top of everything. More

I have been a customer for over 30 yrs. Need I say anything more than that Need I say anything more than that More

I trust Koon’s Ford of Annapolis to service my vehicle with expertise and care. My service coordinator, Mike Treas, takes good care of me. Waiting is never fun but at least I’m comfortable in the lounge. with expertise and care. My service coordinator, Mike Treas, takes good care of me. Waiting is never fun but at least I’m comfortable in the lounge. More

Always a great experience at Koons Ford of Annapolis, Maryland. Fixed the issue on the first try. Maryland. Fixed the issue on the first try. More

Very good customer service from Mark. Kept me informed on progress and coordination with insurance company. Kept me informed on progress and coordination with insurance company. More

Great customer service from Jordan and suffice repairs to my vehicle. What else, is there to say to my vehicle. What else, is there to say More

Please change the service center policies on electric vehicle work. If the only mechanic that works on EV's isn't in, then don't schedule a vehicle drop off on any other day, without notifying the custom vehicle work. If the only mechanic that works on EV's isn't in, then don't schedule a vehicle drop off on any other day, without notifying the customer that the service will take a few days and that they will not have access to the vehicle. More

I recently brought my 2023 Lightning ER Lariat in for service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professio service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professional, knowledgeable, and genuinely invested in getting my truck back on the road. More