Koons Ford of Annapolis - Service Center

Mike and Earl are always all business. ..in and out with detail and any explanations needed. They are the Best. ..in and out with detail and any explanations needed. They are the Best. More

Quick, no xx, fair. They got me in and out in record time and kept everything transparent. They got me in and out in record time and kept everything transparent. More

Service appointments for adaptive vehicle are convenient and completed quickly. Staff always pleasent and know us. Comfortable and clean waiting area and completed quickly. Staff always pleasent and know us. Comfortable and clean waiting area More

Koons was efficient, friendly, timely and cost effective in providing great service on my Focus in providing great service on my Focus More

The dealership still has considerable delays for things like a simple oil change, but has really come through for more significant issues. Mike Treas went above and beyond to find the needed parts to repa like a simple oil change, but has really come through for more significant issues. Mike Treas went above and beyond to find the needed parts to repair my steering and again to repair my throttle body. More

Mike Treas has been exceptionally responsive to working with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to res with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to resolve the vehicle issues. Mike provides realistic completion dates. My wife and I have been very satisfied with the completed work on each vehicle. Thanks, Chester More

Bought my vehicle here. Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usua Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usually, we don’t get to your vehicle today. More

You need to communicate better by telling customers all the issues surrounding the repair and what is wrong with vehicle the issues surrounding the repair and what is wrong with vehicle More

Mike helped with my trailer connection problem quickly and efficiently. Truck works fine now. Thanks and efficiently. Truck works fine now. Thanks More

Mike Trey was incredible guy to help me. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. More