Koons Ford of Annapolis - Service Center

Everyone was friendly and easy to work with - I appreciated that very much. Thank you. appreciated that very much. Thank you. More

This was my second time at Koons Annapolis service center. I used the online scheduler and it was excellent to pick my preferred time. The place is very comfortable to wait while your car is being s center. I used the online scheduler and it was excellent to pick my preferred time. The place is very comfortable to wait while your car is being serviced. The service advisor was very polite and able to answer my questions and concerns. More

Service was spot on! Comprehensive and needed service. SUV drove like it was brand new (63,000 miles) Comprehensive and needed service. SUV drove like it was brand new (63,000 miles) More

Great service. Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the da Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the day. I recommend the dealer. More

Mike Treas was very helpful. ..as he always is. I am always happy with the service I receive at Koons Ford Annapolis. ..as he always is. I am always happy with the service I receive at Koons Ford Annapolis. More

Koons Ford/Lincoln of Annapolis always provides exceptional service to my vehicle. I just wish they had more service technicians which could make scheduling an appointment easier. exceptional service to my vehicle. I just wish they had more service technicians which could make scheduling an appointment easier. More

Everyone was so helpful - from the time I made the appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked i appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked if that would be a problem, was there anything they could do. All of the work was thoroughly explained and my initial problem was solved. All around great, professional service. More

Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More

Your service department has always been good. I do think having the Service Rep check out the customer rather than a cashier slows the Rep's down too much and they are harder to get hold of. I do think having the Service Rep check out the customer rather than a cashier slows the Rep's down too much and they are harder to get hold of. More

My service agent was professional and kept me informed on everything that my car need and had done. I had an 11AM appointment and my car was done arounf 10AM. on everything that my car need and had done. I had an 11AM appointment and my car was done arounf 10AM. More