Koons Ford of Annapolis - Service Center

Fast courteous service. Truck running well. Will return for my service needs next time. Thank you Truck running well. Will return for my service needs next time. Thank you More

Would benefit from having a Overall dealership manager that could oversee the entire dealership from sales to service. They could teach the new car sales folks how important it is to be connected to the s that could oversee the entire dealership from sales to service. They could teach the new car sales folks how important it is to be connected to the service dept and how to explain how the service dept works etc . Having the Finance person sell you a maintenance plan when they have no idea how service actually services new vehicles adds to customer confusion. Ford says service every 10K so maintenance plan purchased based on that. Suddenly at 21K Im on 3rd 10k service ? Because dealers resets vehicle still for service every 5k ! Had I been advised of that I woulda bought more services or more time. Service reps complain of being made to do everything in the place from make coffee to answer doors ect. Advised me didn't have enough time to answer my questions about how my 2 new vehicles are serviced. Ford tells you they have concierge services They can pick up and drop off . Service Adviser doesnt know how it works tells you they don't do that for ford . However the Van driver tells you yes they do this and this is the person to schedule it with. Fast oil change apparently must be done early in am and you roll up to some lane for it ..No one told me that ? Truck serviced and the computer not reset for next service. Phone app telling me oil no good light on dash ..Is there oil in it? Have to take more time to drive to dealer to get it computer reset properly. This Dealer really needs an overhaul for entire place to make it more customer service friendly ..I have no complaints with the 2 new trucks ..however I cringe every time I think Im gonna have to go into service area and try to get help ! Would not recommend for service at this time. You think that someone that had bought 3 trucks in 2 years at this dealership would be able to get at least minimum acceptable service ..These folks could benefit from having an actual consumer involved in their management to help them understand how they can improve things to make a consumers experience excellent every time they come to the dealer. More

We always feel welcome when we walk in the door. We will return again. Thank you We will return again. Thank you More

Service is good, but it is difficult to get in. Literally have to start looking for an appointment 30 days in advance so plan your routine maintenance accordingly. This may be because I drive a die Literally have to start looking for an appointment 30 days in advance so plan your routine maintenance accordingly. This may be because I drive a diesel, but I suspect it simply a factor of the volume they handle. More

Friendly service. Everything was great and on time I have always had a good experience with Mike at Koons. Everything was great and on time I have always had a good experience with Mike at Koons. More

Great experience! Our salesman, Hunter,Cox, made everything so easy and stress-free. Love our new truck! Our salesman, Hunter,Cox, made everything so easy and stress-free. Love our new truck! More

No service as rendered, however, The technician David was helpful and very detailed in explaining things. helpful and very detailed in explaining things. More

great experience all around. Oil change and tire rotation. nice waiting area and is dog friendly! Oil change and tire rotation. nice waiting area and is dog friendly! More

I've never had a worse experience with a vehicle, or a service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to repla service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to replace my catalytic converter for over three months. I've left multiple voicemails with multiple service techs and managers with no calls returned. I had to physically show up to the dealership and confront the manager about my issue, only for him to tell me that my claim has been denied. When I asked why, he said he didn't know. Once I sell this Ford, I probably won't be getting another one. Or at the very least, never going to take it to Koons Ford of Annapolis or Falls Church. More

Friendly service. Everything was great. I have always had a good experience with Mike at Koons. Everything was great. I have always had a good experience with Mike at Koons. More