Koons Ford of Annapolis - Service Center
Annapolis, MD
1,094 Reviews of Koons Ford of Annapolis - Service Center
Earl and his team always give our family stellar service. They do a great job and are always fast and helpful. They do a great job and are always fast and helpful. More
Earl facilitated my entire service appointment…he was a great to deal with. Would go through him again. great to deal with. Would go through him again. More
Excellent and prompt service, with a short wait time for normal maintenance. The waiting area is very comfortable, complementary drinks and sbacks. The staff is very friendly. normal maintenance. The waiting area is very comfortable, complementary drinks and sbacks. The staff is very friendly. More
I've been coming here for over 20 years Always great service and sales . Highly recommend service and sales . Highly recommend More
They did a great job fixing the heater in our van and tuning it up. They knew we needed it and were very helpful in getting us in right away. Try appreciative of that. tuning it up. They knew we needed it and were very helpful in getting us in right away. Try appreciative of that. More
Technical is sound, knowledgable and straight shoooters. I felt that they explained the problem and options for resolution. I felt that they explained the problem and options for resolution. More
Excellent job! My service advisor, David, was a cut above the rest. He was personable, knowledgeable, and exceptionally kind. David kept me up to date with the st My service advisor, David, was a cut above the rest. He was personable, knowledgeable, and exceptionally kind. David kept me up to date with the status of my truck throughout the servicing process, and was completely transparent about what to expect with the repair. Recommend David for promotion! Allow him to train a team on customer service advising. As great as the experience was with my service advisor, I also recognize this level of success can only be achieved with the support of an exceptional service team. The work completed on my truck was significant. Having done a transmission rebuild on a classic car in the past, I understood the amount of work the service may require. I was occasionally updated throughout the process, and contact with David had the appropriate level of technical description to understand exactly where we had been and where we were going next. Therefore, David and I didn’t have to have but a few conversations throughout the process. It is crystal clear that the service technician was outstanding. It’s hard for mechanics to receive accolades in today’s impatient society. However, it’s most important to give credit when it’s earned. My service technician did an outstanding job. Drivability and smoothness in shifting of my transmission is the same as when I drove it new off the lot. As my service technician provided updates, I knew exactly what was happening. Having a little background of my own, I had an idea why the steps were being taken the way they were. My service technician was HONEST, logical, clearly experienced in this task, and successful in fixing the problem. To me, honesty and ability to successfully repair an automobile are the best accolades I could give any service technician. Great job, I appreciate you. Finally, I want to address what can only be accomplished by a competent and efficiently operating team at Ford. My transmission ended up requiring work in the CDF drum. This basically implies pulling the transmission, overhauling some critical internal parts, reinstallation, and test. Kudos to management at Koons of Annapolis for having a respectable, honest, and efficient team. Kudos to Ford for providing them the environment to do so AND the logistical infrastructure and manufacture that enables service shops like Koons of Annapolis the ability to request specialty parts and receive them within three business days. The work on my truck was completed in two weeks! That’s amazing. Thank you. I’m a Ford guy now and always. More
I trust my vehicles with Koons Ford. They have been outstanding from day one. I brought my last truck from them and they have maintained it thus far. I highly recommend them for anything They have been outstanding from day one. I brought my last truck from them and they have maintained it thus far. I highly recommend them for anything Ford related. More
Seamless service from beginning to getting the car back. AAAA+++++ service! Cannot ask for more! AAAA+++++ service! Cannot ask for more! More