Koons Ford of Annapolis - Service Center

Service felt fairly expensive but I felt well taken care of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I wo of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I would be able to pick up my truck More

My problem was professionally analyzed and David helped explain the problem so that I clearly understood the issue. explain the problem so that I clearly understood the issue. More

Charlita is the best problem solver and doer! I appreciate her willingness to help. Thanks, Charlita!! I appreciate her willingness to help. Thanks, Charlita!! More

Mr Trease was very rude to me which is not normal for him. He was very very busy but no need to take your mood out on someone else. him. He was very very busy but no need to take your mood out on someone else. More

The CS team at Koons Ford is top notch. I have taken my 2013 Edge to them for some pretty strange issues, they have confidently sorted and fixed them all. Earl is a ROCK STAR is my GO-TO I have taken my 2013 Edge to them for some pretty strange issues, they have confidently sorted and fixed them all. Earl is a ROCK STAR is my GO-TO guy for Ford repairs. More

Great job on all services and especially diagnosing the problems. Earl always does a great job! problems. Earl always does a great job! More

This visit had the Works and the brakes done. Service was fast and the staff are great. Service was fast and the staff are great. More

Mike Treas is the best. I only work with him. He is Koones Ford for me! I only work with him. He is Koones Ford for me! More

The finance agent Andre is unresponsive to phone messages and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling me the policy, but unfortunately his concerns for the customer stooped with the sale. Everyone else at the dealership was awesome. More

all parts of the process are great, from sales to service and competitively priced. i have been using them for years and competitively priced. i have been using them for years More