Koons Ford of Annapolis - Service Center

They are very reliable; what they fix stays fixed, and they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I forget the name of the sales representative (think it id Mike) but he is assigned to my car. He fully meets the description of qualities described above. i do not want to enter an evaluation of someone that I am not sure of, but since I cannot close this survey without scoring service dept employees, I will give them all a 5. More

They have not been perfect, but my last experience was nothing but positive. I hope that continues. nothing but positive. I hope that continues. More

No concern for the customer, no communication I had to drive to Annapolis to get an update on my truck. drive to Annapolis to get an update on my truck. More

My experience was great with help from the service staff at Koon's Ford from the lot attendant to the service manager. I was impressed. at Koon's Ford from the lot attendant to the service manager. I was impressed. More

Organized friendly courteous service. My service manager, Mike Treas, has beeen very supportive in providing the best service possible. For my MKS. My service manager, Mike Treas, has beeen very supportive in providing the best service possible. For my MKS. More

I purchase my vehicles at Koons Ford because of a fair reasonable price. I also purchase my vehicles at Koons Ford because of the great service department and excellent service managers. reasonable price. I also purchase my vehicles at Koons Ford because of the great service department and excellent service managers. More

Bruce is my service rep and he's the best - always courteous and goes above and beyond! Also the team that arranged for my loaner car was amazing. courteous and goes above and beyond! Also the team that arranged for my loaner car was amazing. More

Do I need to say more? Do I need to say more? Do I need to say more? Do I need to say more? Do I need to say more? Do I need to say more? Do I need to say more? More

Easy to schedule and all of my questions were answered reasonable wait time for work to be completed reasonable wait time for work to be completed More

Excellent service department. Did exactly what was scheduled and very quickly. Great experience and costumer service. Did exactly what was scheduled and very quickly. Great experience and costumer service. More