Koons Ford of Annapolis - Service Center

Every thing went off with out an issue or exception. Really appreciated the staff and their updates. Really appreciated the staff and their updates. More

I have been using this dealership for service for years and will continue to do so because of their excellent work. and will continue to do so because of their excellent work. More

The transaction was straightforward and hassle-free. Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state b Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state buyer. Additionally, Joe kindly arranged for my team to be picked up at the airport and taken to the dealership. I am extremely satisfied with the level of service provided. More

Koons of Annapolis are always professional and experienced in their service department as well as the employees in the lounge. I am very happy with Koons. This is the only place I take my Ford T experienced in their service department as well as the employees in the lounge. I am very happy with Koons. This is the only place I take my Ford Truck. More

From the Service Advisor to the mechanics and porter delivering my finished truck every service appointment has been completed in a first rate manner. Always a good experience. I will be looking to buy delivering my finished truck every service appointment has been completed in a first rate manner. Always a good experience. I will be looking to buy my next vehicle at Koons Ford in Annapolis and buying the service plan. More

Bruce was very helpful in coordinating my appointment and repair fon my vehicle. Much appreciated. Please pass on my thanks repair fon my vehicle. Much appreciated. Please pass on my thanks More

Earl was fabulous in working through our concerns, ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! More

This was a factory recall job, it was easy scheduling appointment and work finished as promised. appointment and work finished as promised. More

I have had a camera on order for almost a yeAr. In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had to convince your team I sorcerer a camera. Seems amazing there are so many bad cameras Ford can’t make just one. Affect emergency braking system, ability to see and safety. All that said your team is generally great More

I like the dealership. I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have alwa I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have always the price. Very disappointed.....I purchase my car at this dealership and always have had it Service there. More