Koons Kia of Owings Mills

This was my third and most satisfying car buying experience. Upon entering the dealer I was immediately greeted and referred to Jonathan Douglas, I knew specifically which vehicle I was interested i experience. Upon entering the dealer I was immediately greeted and referred to Jonathan Douglas, I knew specifically which vehicle I was interested in, and Mr Douglas seemed to have done his homework because there was not a question I could ask about the vehicle that he did not know the answer to. I had my heart set on the 2011 Optima and they made sure I was able to drive away as a new and satisfied customer. More

we felt very comfortable with everyone in this dealership, they should definatley be awarded on customer service, it was a friendly environment and nothing felt forced. i will definatley recommend dealership, they should definatley be awarded on customer service, it was a friendly environment and nothing felt forced. i will definatley recommend this dealership. More

Paula was very professional and very concerned about our "Wants" and "Needs" in our search for Donna's new vehicle...She took her time on a very busy Saturday to help answer any and all questions we had.... "Wants" and "Needs" in our search for Donna's new vehicle...She took her time on a very busy Saturday to help answer any and all questions we had....The process from begining to finish was painless...Oh yes, if a customer is satisfied with their sales person and the info on the car they do return to purchase...PS Lee in the Service Dept. had serviced Donna's Lincoln for several years and was one of the main reason we decided on KOONS...Great JOB....Keep on Selling... More

All of the people at this dealership are very friendly and knowledgable. The salespeople were motivated to sell without being pushy. The finance person, Rachel, was also very pleasant to deal with. From m and knowledgable. The salespeople were motivated to sell without being pushy. The finance person, Rachel, was also very pleasant to deal with. From my experience they carry more stock than other local dealers. We looked at 2 other area dealers but they didn't have what I was looking for in stock, but Koons had 3 of the cars with my desired options in stock. More

I decided to buy my first new car, and decided on the kia soul. i went to most every dealer from delaware to dc. i am so happy that i shopped around and met jonathan. right away i felt very comfortable deali soul. i went to most every dealer from delaware to dc. i am so happy that i shopped around and met jonathan. right away i felt very comfortable dealing with him, though everyone i met there was very friendly and helpful. they had the car in the color i wanted in stock at a fair price. i would recommend jonathan douglas and this dealership to anyone looking for a car. mike weddle More

Thomas and Rachel were very honest and easy to work with. I spoke with several other dealers before purchasing my new KIA and they were by far the most direct and honest. I would certainly recommend them t I spoke with several other dealers before purchasing my new KIA and they were by far the most direct and honest. I would certainly recommend them to anyone. More

Paula and all the staff at Koons were very freindly and knowledgeable. I felt very comfortable in the dealership and working with the staff. I would recommend this dealer. I am also very pleased with the c knowledgeable. I felt very comfortable in the dealership and working with the staff. I would recommend this dealer. I am also very pleased with the car I purchased. More

I bought a new Kia that I love. Jonathan my sales person way very nice, and he went out of his way to get the exact vehicle I wanted. I have nothing bad to say about him, if you decide to buy from Koons, as way very nice, and he went out of his way to get the exact vehicle I wanted. I have nothing bad to say about him, if you decide to buy from Koons, ask for him. He is simply amazing! As for the rest of my experience, well that is a different story. I thought I was trading in my old car, but 2 months after my deal was made, I found out my old car was never paid off. I Called and was told that a "trade in" does not mean a pay off, and that it was " a slip of the finger" in my contract that the pay off wasnt in it. But instead of fixing the problem, this was somehow my fault and I would have to recontract at a higher price and drop some extra options I chose. They could "eat" $2,600 and I would have to recontract the remaining for there "slip of the finger". As for my old car, they had already sold it and was no longer on the lot. I still do not know how this was done legally because I still owned the car and the title was still in my name. I was told they would see what else they could do and they would get back to me. The day I was supposed to hear from them, I never did and the person I spoke to was not in the office that day. A few days later they called me with the same deal and would not consider any other negotiation. 3 weeks have past since these phone calls. I have yet to hear from them. After getting a laywer, Kia Corp. the Maryland General Attorneys office, and the MVA involved they have finally paid off my old car. They never called to tell me about the pay off, however I had to recieve a letter in the mail from my old bank confirming this. In the mean time I have found my old car, with somebody driving around with temp tags while I still owned the vehicle. Once again, how is this legal? I would not and will not ever be going back to this dealer again. After the run around I recieved and different companys I had to contact and get involved to finally resolve their mistake, getting this new vehicle was more trouble than it was worth. They do not fix their mistakes or work with you as they should. Stay away from them and there "SLIP OF FINGER". More

Camille was extremely helpful and courteous in the car buying experience. She deserves the highest rating as well as the chance to help other car buyers like me, so that they can experience her great serv buying experience. She deserves the highest rating as well as the chance to help other car buyers like me, so that they can experience her great service. More

I recently incurred damage to my car and I was in need of a new vehicle. I live on the Maryland eastern shore, therefore I searched the local area for a Kia Sportage LX, but I was unable to locate the model a new vehicle. I live on the Maryland eastern shore, therefore I searched the local area for a Kia Sportage LX, but I was unable to locate the model that I wanted, in the price range that I needed it to be. I contacted dealerships in my local area and neighboring Delaware, however they were unable to assist me. During my internet search for a dealership, I discovered Koons Kia, in Owings Mills, Maryland. I contacted the dealership and my first contact was with Wendy, the manager. She asserted that they would work with me and she assigned Thomas Little to assist me. Thomas actually located a Kia Sportage for me, and Koons Kia was able to make an offer at a percentage rate that was 7% below the rate offered by a previous dealer, and 1% lower than my credit union offered. In addition, I received a $750.00 rebate for having completed my college degree within the past 24 months. Since my 2012 Kia Sportage is currently in transit, I was given a loaner vehicle to use until my new vehicle arrives. Since I reside on the eastern shore, approximately 80 miles from the dealership, when my vehicle arrives at the dealership, it will be delivered to me at my residence on the eastern shore. My entire experience with Koons Kia was superb. I highly recommend them to anyone in the market for a new Kia vehicle. TVA More