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Koons Lexus of Wilmington

Wilmington, DE

4.5
390 Lifetime Reviews Review Dealership
WELCOME TO LEXUS OF WILMINGTON, PROUDLY SERVING NEWARK, WEST CHESTER AND NEW CASTLE DRIVERS In addition to providing the drivers of Wilmington, Delaware with a cornucopia of new 2018 Lexus RX 350, ES 350, NX Turbo, GX 460, ES 300h vehicles and used cars, we at Lexus of Wilmington are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Lexus lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Lexus car share, our Lexus RX 350, ES 350, NX Turbo, GX 460 and ES 300h service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Lexus of Wilmington are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2100 Pennsylvania Ave Wilmington, Delaware we're happy to continue the conversation and answer any questions.

2100 Pennsylvania Avenue

Wilmington, DE

19806

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Top Reviewed Employees

Bob Barrett at Koons Lexus of Wilmington

Bob Barrett

Sales Consultant
5.0
James  White at Koons Lexus of Wilmington

James White

Sales & Leasing Consultant
4.0
Doug Horst at Koons Lexus of Wilmington

Doug Horst

New Car Sales Representative
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
John Skehan at Koons Lexus of Wilmington

John Skehan

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

May 31, 2020

"Friendly, patient, not too pushy with trying to upsell...."

- Holly

Friendly, patient, not too pushy with trying to upsell. Truly just wanted customer to have a good experience with them! James did a great job at answering all of my questions ahead of time through text, phone, and email. Received a great deal and they were very honest the whole time unlike other dealerships that throw in a bunch of fees last minute! I would definitely go back to them in the future

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Employees Worked With

May 29, 2020

"Nice car great deal"

- arfjr1955

Did the whole deal online and at my house. Got a good trade on my car and a nice used NX200t Everybody I dealt with is friendly.

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Employees Worked With

April 28, 2020

"Lack of Transparency from Sales Team"

- 31rodr

To start, I requested the spec sheet from the vehicle I was interested in and had to wait several days along with making several requests. Rather than sending me the spec sheet they started requesting information about my trade-in vehicle. After negotiating with 2-3 people I decided to commit to the vehicle. Once at the dealership, I was never given a proper walk-through of the vehicle I was about to purchase. Instead, they sat me in their office for 2-3 hours waiting. After completing the finance portion of the deal and driving away with my new vehicle I arrived home and did my own walk-through only to find that the vehicle I was given was not the same vehicle that was advertised online. Although I understand both parties are at fault I do believe blame falls more on the side of the dealership for not doing more to make the purchaser aware of what they were buying. All in all, I probably will never purchase from this dealership again. I hope you reconsider your decision to do business with this dealership and review everything before making your purchase.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Automated Car Wash
  • Children's Play Room
  • Drive-In Service
  • Laptop Computers
Koons Lexus of Wilmington, Wilmington, DE, 19806