"Friendly, patient, not too pushy with trying to upsell...."
Friendly, patient, not too pushy with trying to upsell. Truly just wanted customer to have a good experience with them! James did a great job at answering all of my questions ahead of time through text, phone, and email. Received a great deal and they were very honest the whole time unlike other dealerships that throw in a bunch of fees last minute! I would definitely go back to them in the future
"Nice car great deal"
Did the whole deal online and at my house. Got a good trade on my car and a nice used NX200t Everybody I dealt with is friendly.
"Lack of Transparency from Sales Team"
To start, I requested the spec sheet from the vehicle I was interested in and had to wait several days along with making several requests. Rather than sending me the spec sheet they started requesting information about my trade-in vehicle. After negotiating with 2-3 people I decided to commit to the vehicle. Once at the dealership, I was never given a proper walk-through of the vehicle I was about to purchase. Instead, they sat me in their office for 2-3 hours waiting. After completing the finance portion of the deal and driving away with my new vehicle I arrived home and did my own walk-through only to find that the vehicle I was given was not the same vehicle that was advertised online. Although I understand both parties are at fault I do believe blame falls more on the side of the dealership for not doing more to make the purchaser aware of what they were buying. All in all, I probably will never purchase from this dealership again. I hope you reconsider your decision to do business with this dealership and review everything before making your purchase.