"John Skehan Met Our Expectations"
- Grady, J&L
John was easy to work with during the Leasing process of our 2017 RX 350. We contacted John a few months prior to our current Lexus Lease expiration. John mentioned that we would be able to get into a new Lexus Lease in December "A December to Remember". John promised he would contact us in December which he did. This speaks volumes!
Once he delivered our new Lexus, John went above and beyond and did a "personal delivery" of a couple of items that we had requested.
We would purchase again from John at Koons Lexus of Wilmington.
Leigh was amazing She took her time introducing herself to both of us and sharing her experiences. Again, great interaction with employees of Koons Lexus of Wilmington.
"I was bullied over an incomplete Lexus survey"
I received numerous calls from “Debra”, who sounded like she stepped right out of a mafia movie! She was rude and condescending. She basically harassed me for five weeks because I hadn’t filled out my survey and wanted to “make sure” I was gonna rate the dealership a 10. Sorry but after a not so positive sales experience and then her badgering, I will be reflecting all that in my rating. Would not recommend. Not even worth mentioning the salesman.
"Rob goes above and beyond! treats us like family ALWAY'S!"
We love Rob ! He treats us like family! We trust him always .
He is spot on with ALL 3 of our Lexus's! When he gives us a repair quote we trust his recommendations 100%
We highly recommend his team!
Mr. Robert Levy