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Lexus of Wilmington
Wilmington, DE
1,746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,746 reviews
January 29, 2026
Best customer service hands down professionalism A1 love the business and I will always support and bring you customer the business and I will always support and bring you customer More
by Damionj
January 28, 2026
I wanna give a huge thank you to Troy Mayer, he was super kind, patience, funny and just made the whole experience smooth of getting my car. I recommend him to talk to and get your car, he was super helpful, kind, patience, funny and just made the whole experience smooth of getting my car. I recommend him to talk to and get your car, he was super helpful, and I got my car the same night as we look at it too. So if ever come down to the Lexus dealer ship in Wilmington please ask for him!!! More
by Nadia Black
Employees Worked With
January 28, 2026
My sales consultant Troy was very helpful and pleasant. He went above and beyond and very professional. He went above and beyond and very professional. More
by kedwardsblack
Employees Worked With
January 28, 2026
Kevin took me last minute due to an issue I had due to ice from the storm. As always, great service. I will never drive anything but a Lexus from Koons. ice from the storm. As always, great service. I will never drive anything but a Lexus from Koons. More
by Ellen Hannum
Employees Worked With
Kevin Dowd
January 23, 2026
Troy Mayer was an awesome sales person ! We enjoyed his cards tricks as it indeed relieved our stress as shopping for a new vehicle. We enjoyed his cards tricks as it indeed relieved our stress as shopping for a new vehicle. More
by g mann
January 23, 2026
Joshua Le made my experience buying a car at Wilmington Lexus a pleasure. Mr Le was patient with me, kind and understood me, Joshua Le is . Knowledgeable trusting and caring.. I recommend and I will be Lexus a pleasure. Mr Le was patient with me, kind and understood me, Joshua Le is . Knowledgeable trusting and caring.. I recommend and I will be back for my next purchase. .Mr DIJIBRIL SEMEGA( should also be recognized as a major big reason I will continue to count on those guys for my next purchase. More
by Helens babyboy
January 21, 2026
Very professional; very thorough! Listened to my wishes and made my dream come true. Not a hard seller…very easy and thoughtful. Listened to my wishes and made my dream come true. Not a hard seller…very easy and thoughtful. More
by Delaware10
January 21, 2026
Troy Mayer is a bright light in the Lexus Sky. He was attentive, consistently informative and truly demonstrated the meaning of customer service! Without hesitation I would recommend him to family He was attentive, consistently informative and truly demonstrated the meaning of customer service! Without hesitation I would recommend him to family and friends. You are fortunate to have him as a member of your team. More
by lenora.addison
January 19, 2026
Clean. Made us feel welcome. Salesman was very professional and personal. Unfortunately we did not purchase today, but I would highly recommend. Made us feel welcome. Salesman was very professional and personal. Unfortunately we did not purchase today, but I would highly recommend. More
by mptwo10
Employees Worked With
January 19, 2026
I had an absolutely outstanding experience working with Chris Maranan. From start to finish, he went above and beyond to make the entire process smooth, stress-free, and genuinely enjoyable. I started with Chris Maranan. From start to finish, he went above and beyond to make the entire process smooth, stress-free, and genuinely enjoyable. I started with looking at Highlanders and then switched to Lexus. Chris was very patient and knowledgeable throughout the process. After the first day, I could not decide but Chris was very understanding. During the next week, Chris reached out to ensure I had all the information I needed. There were no pressure tactics. I came back the following week and decided on the TX 500-H. Throughout the sales process, Chris was incredibly knowledgeable, patient, and took the time to really understand what I was looking for instead of trying to push a sale. Every question I had was answered thoroughly, and Chris made sure I felt confident and comfortable with my decision. Even after the sale was complete, Chris reached out to ensure everything was ok. That level of care and professionalism truly sets them apart. If you’re looking for someone who is honest, attentive, and truly committed to providing an exceptional customer experience, I can’t recommend this Chris Maranan highly enough. This is hands-down the best car-buying experience I’ve ever had and I have bought cars with Honda, Ford, Audi, and BMW. Chris Maranan - thank you! More
by Carmelo J
