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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Employees
Reviews
Vehicles
4.7
301 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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5395 Nottingham Drive

White Marsh, MD

21162

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Showing 301 reviews

April 03, 2026

The service had great communication with every stage of my service. The only thing I did not like was that there was a very simple and small device that could have been removed and once they identified the More

by Ashtonsterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mcmillen
3.0
This rating includes all reviews, with more weight given to recent reviews.
AJ McMillen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2026

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great great More

by msinglamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Koons Volvo Cars White Marsh responded

We’re thrilled you had a great experience with the service on your Volvo V60 Recharge Plug-In Hybrid. Thank you for the five-star rating.

April 02, 2026

Professional service, friendly with a down home ma and pa kinda feel. Don Moore tops the list. Excellent representative for Koons. 5 stars. Shout out to all the others who helped as well particularly the me More

by LL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Moore
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Apr 02, 2026 -

Koons Volvo Cars White Marsh responded

It’s great to hear our team provided professional, friendly service with a welcoming, family-oriented atmosphere. We’re glad our advisors and technicians assisted with your Volvo XC70. Thank you for the five-star rating and for recognizing our team’s efforts.

April 01, 2026

Problem was diagnosed and repaired all in one day. Great job! I am very satisfied More

by sesetlonok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for highlighting how quickly we diagnosed and repaired your Volvo in one day. Aj and our service team are glad you’re very satisfied. We look forward to assisting you again.

April 01, 2026

Very professional service. Fast and reliable inspection. Affordable prices. I would recommend to anytime to anyone in need of car service. More

by Opendoorinc
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Burkhardt, Jim Coleman
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Apr 01, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for highlighting our professional and efficient inspections along with our competitive pricing. We’re pleased you feel confident recommending us for car service. We look forward to assisting you again.

April 01, 2026

Courteous staff. Easy check in..Restroom was spotless.G4wat selection of complimentary beverages.Nice waiting area More

by Barbmartin07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Koons Volvo Cars White Marsh responded

It’s wonderful that our courteous team and easy check-in made servicing your Chevrolet Equinox more convenient. We’re happy you found the restroom clean, enjoyed the complimentary beverages, and liked the waiting area. Thank you for sharing your experience.

March 31, 2026

Really good experience with the customer service! ! They went above and beyond and exceeded expectations!! More

by kzd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claron Etherly, George Borkowicz
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Apr 04, 2026 -

Koons Volvo Cars White Marsh responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

March 30, 2026

On time and completed within the cost discussed. Work done while I waited in the lounge area. No complaints. More

by kendianerobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Moore
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Mar 31, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with servicing your Volvo S60. We’re glad the work was completed on schedule and within the cost you expected, and that our lounge area provided a comfortable wait. We appreciate your trust and look forward to assisting you again.

March 30, 2026

Service advisor was very helpful and informative. The service required was recommended and explained. Very helpful. More

by winborneel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Koons Volvo Cars White Marsh responded

It’s great to hear our service advisor provided clear guidance for your Volvo XC40. We aim to make every recommendation easy to understand and helpful. Please let us know if you need anything else.

March 30, 2026

Online reservations for pickup is unclear. Cancellation via online was not communicated to the driver. Received multiple messages after canceling. Larry was great. Made us feel welcome and re More

by nessisity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Larry here at Koons Volvo Cars White Marsh.

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