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Koons Volvo Cars White Marsh
White Marsh, MD
494 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 494 reviews
July 01, 2026
Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More
by allyschubbe
Verified Customer
June 30, 2026
I had my tires rotated as part of my service. I drove my car home and the next time I drove my vehicle one week later, the tire pressure sensor for all four tires went off. When I checked the pre I drove my car home and the next time I drove my vehicle one week later, the tire pressure sensor for all four tires went off. When I checked the pressure in my tires, it was clear that no one checked the tire pressure. Additionally, after the service, my Apple Play stopped working. More
by dzgraves03
Employees Worked With
June 30, 2026
Great staff, competitive on pricing. Clean and friendly. Car was very well detailed and smelled new. Clean and friendly. Car was very well detailed and smelled new. More
by us294
Employees Worked With
June 29, 2026
I had a great experience, buying a new car at Koons Volvo in White-marsh, Maryland. From the moment I walked in Kayla Jones, the sales representative was incredible and very welcoming knowledgeable, and comp in White-marsh, Maryland. From the moment I walked in Kayla Jones, the sales representative was incredible and very welcoming knowledgeable, and completely pressure free. More
by Jjarrett
June 29, 2026
This is my third time working with Joey, and I can't say enough good things about the service he provides. Every service appointment has been a genuinely pleasant experience because of him. Joey goes above enough good things about the service he provides. Every service appointment has been a genuinely pleasant experience because of him. Joey goes above and beyond for his customers, takes the time to answer questions, keeps you informed throughout the process, and truly makes you feel valued. Great customer service is hard to find these days, and Joey consistently delivers it. If you're bringing your vehicle in for service, I highly recommend asking for him! More
by cfurshman
Employees Worked With
June 29, 2026
I appreciate the transparency and kindness of the staff. In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! More
by Dr. S
June 27, 2026
Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More
by larry518
Employees Worked With
June 27, 2026
everyone was very professional and courteous my wait time was acceptable overall a good experience time was acceptable overall a good experience More
by moledvm
June 25, 2026
Larry is a pleasure to work with - always gives quick feedback, communicates consistently and is kind. feedback, communicates consistently and is kind. More
by Hazel's mom
Employees Worked With
June 25, 2026
The best thing I can say is you have Larry Bond working for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car p for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car program. More
by George
