Koons Volvo Cars White Marsh

Upon arrival, I was promptly attended to by Alan, who provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was completed with utmost precision. Upon completion, Alan provided me with a concise summary of the services rendered. The entire experience was seamless and highly satisfactory. I extend my sincere gratitude for the exceptional service and meticulous attention provided during the servicing of my vehicle at your dealership. More

After trying to purchase a car at a non-dealer used car group that turned out to be awful the week prior, working with the professionals at Koons White Marsh truly was a great experience. Gary H was incred group that turned out to be awful the week prior, working with the professionals at Koons White Marsh truly was a great experience. Gary H was incredibly friendly, knowledgeable, patient and straightforward and it felt more like my favorite uncle or brother was helping me buy a car than dealing with a salesman. Liz that worked through the financing also helped me make excellent choices on warranty coverages. I felt I was treated very fairly there and left feeling very much like part of the family. A fantastic experience I’d recommend to anyone! More

Refused to pay a high price for a service repair, then took it to a local European vehicle repair shop. They charge $900 less. took it to a local European vehicle repair shop. They charge $900 less. More

Amazingly helpful. I appreciate their efforts on my behalf beyond words. Took a sticky situation and let me focus on my trip and my family, not the quality of the car I appreciate their efforts on my behalf beyond words. Took a sticky situation and let me focus on my trip and my family, not the quality of the car repair or timeline. Delivered everything they promised and more on time and budget. Big xxxxxxto Larry and Koons Volvo. More

I want to thank you for the great service from all your technical staff, especially Larry Bond, for his attention and support. I wish you all the best in your future endeavors. technical staff, especially Larry Bond, for his attention and support. I wish you all the best in your future endeavors. More

Larry was Great I will be back! He showed me something that I didn’t know about. He showed me something that I didn’t know about. More

The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. kind. They did an excellent job helping me with my purchase. More

Mike Dorsey made my car buying experience completely seamless from start to finish. He was knowledgeable, honest, responsive, and never made me feel pressured. What really set Mike apart was his cust seamless from start to finish. He was knowledgeable, honest, responsive, and never made me feel pressured. What really set Mike apart was his customer service after the sale. When I had an issue with my vehicle, he personally called me after normal hours and he and the general manager went above and beyond to make sure everything was taken care of. That level of commitment is rare and speaks volumes about the kind of person he is and how the dealership supports him in taking care of their customers. As long as Mike is at this dealership, Koons Volvo will have my business. If you’re looking for someone who genuinely cares about his customers and stands behind them even after the sale, ask for Mike. You won’t be disappointed. More

Impeccable service. Thank you, Larry and the service team at Koons for always treating me well!!! Thank you, Larry and the service team at Koons for always treating me well!!! More