Sarah was great!
She was very transparent throughout the entire process, clearly explaining what needed to be done and keeping me updated along the way. I really appr
She was very transparent throughout the entire process, clearly explaining what needed to be done and keeping me updated along the way. I really appreciated her professionalism and communication. I would definitely recommend working with her!
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by ekim
Verified Customer
Verified Customer
Sep 09, 2026 -
Koons Volvo Cars White Marsh responded
Your note about transparency and clear communication reflects our service team’s priorities during your Volvo XC40 visit. Knowing that you valued our professional approach and felt informed throughout the process is truly rewarding. Thank you for recommending our service department.
Larry was great, he was attentive and explained all the
work that needed to be done. I was called in early for my maintenance schedule and he gave me great options of how to keep track of it. I've been com
work that needed to be done. I was called in early for my maintenance schedule and he gave me great options of how to keep track of it. I've been coming to this location for years since buying my car there and everyone is always very helpful!
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by YVETTET78
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Koons Volvo Cars White Marsh responded
After so many visits over the years, your continued trust means a great deal to our service team. We’re glad Larry could explain the maintenance needed on your Volvo XC60 and offer useful options to keep it on schedule. Knowing you find our team helpful each time you visit is very rewarding.
Provide great service and love that they have a service
to pick up your car from home and return it.
to pick up your car from home and return it.
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by robert.l.williams
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Koons Volvo Cars White Marsh responded
Our team is pleased we could pick up and return your Volvo XC90 Plug-In Hybrid from your home. Hearing that it made maintenance more convenient means a lot to us.
I had to return 30 minutes later due to my engine light
came on. Reading slow engine ?? with a rabbit symbol. Issue was resolved
came on. Reading slow engine ?? with a rabbit symbol. Issue was resolved
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by zinuneed
Verified Customer
Verified Customer
Service Price Transparency
Larry has been very friendly, explains the issues well,
and is a pleasure to work with.
and is a pleasure to work with.
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by COLIN.CROSBY
Verified Customer
Verified Customer
Service Price Transparency
I will be making the trip to white marsh Volvo again.
I have not had the same experience at the one in Cockeysville. Here, they take excellent care of you. They explained everything clearly, and got me i
I have not had the same experience at the one in Cockeysville. Here, they take excellent care of you. They explained everything clearly, and got me in at the last minute. I had my car back the next morning. They even got me an uber to and from the dealer - and I live 30 minutes away! On top of that, they even gave me a discount. I will be coming back here from now on. I can’t begin to express how grateful I am! Keep it up!
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by Ereed77
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2026 -
Koons Volvo Cars White Marsh responded
It’s rewarding to know you felt well cared for thanks to our last-minute scheduling and Uber rides to and from your service appointment. We’re glad the clear explanations, next-morning return of your Volvo XC90, and the discount made your visit so convenient.
Very timely and professional service during my visit at
Koons. Keep up the good service.
Koons. Keep up the good service.
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by mmjft
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2026 -
Koons Volvo Cars White Marsh responded
It’s rewarding to know the service on your Volvo XC60 felt prompt and professional. Larry and our service department appreciate your support.
Kudos to the whole team.
Very professional and very fast service and keep you well informed.
Very professional and very fast service and keep you well informed.
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by kyle.petroski
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Koons Volvo Cars White Marsh responded
Your mention of our prompt, professional service underscores our service department’s dedication. Thank you for choosing us for your Volvo XC40 service and for your kind words.
I have had a great experience with every single person
from the team here. Please give them kudos and a raise.
from the team here. Please give them kudos and a raise.
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by kyle.petroski
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Koons Volvo Cars White Marsh responded
Hearing that you had a great experience with every member of our service team means a lot to us. Your kudos are appreciated, and our service leadership celebrates these kind words. Thank you for trusting us with the service on your Volvo XC40.
Larry was great!
Very professional! He made sure that my car was take care of! I’m very pleased at the performance my car has been showing on our road trip.
Very professional! He made sure that my car was take care of! I’m very pleased at the performance my car has been showing on our road trip.
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by c_rpayne
Verified Customer
Verified Customer
Sep 02, 2026 -
Koons Volvo Cars White Marsh responded
Your praise for Larry’s professionalism reflects how our service department strives to care for every Volvo. Knowing your V90 Cross Country has been performing so well on your road trip is rewarding. Your kind words and five-star rating mean a great deal to us.