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Alan Mcmillen
Alan Mcmillen
Service Director
Koons Volvo Cars White Marsh
5395 Nottingham Drive
White Marsh, MD 21162
78 Reviews
78 Reviews
Write a Review78 Reviews of Alan Mcmillen
November 12, 2026
I am very pleased with the entire process. The technicians were very thorough, responsive, and professional. The technicians were very thorough, responsive, and professional. More
by mzj52003
Verified CustomerOther Employees Tagged: Larry Bond
November 11, 2026
Service was good, people were very friendly and helpful. Ultimately, we didn't get the service done, but it helped in our decision making. Clear communication and not pushy. I was concerned about the ca Ultimately, we didn't get the service done, but it helped in our decision making. Clear communication and not pushy. I was concerned about the car's interior getting dirty, but they took good care of it. Only concern was uncertainty that the service would resolve the issue we experienced. They did explain it was the best possible solution toward the next step. Sorry, I don't give 5 stars as the rating systems are overrated and abused. You would have to do something very expectational for five stars. Nothing against the service received, More
by jonathonrader
November 03, 2026
Friendly staff, knowledgeable technicians, and fast turn around time on repairs. This place takes care of you and your car. Thanks again! around time on repairs. This place takes care of you and your car. Thanks again! More
by gdecarlo92
Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia
November 02, 2026
AJ McMillen has always professional and courteous service. Very satisfied with my service. Would definitely recommend them. service. Very satisfied with my service. Would definitely recommend them. More
by MCCRAYR78
Other Employees Tagged: AJ McMillen
October 22, 2026
The dealership was professional and informarive in keeping me updated on the status of the service.. keeping me updated on the status of the service.. More
by evanthia99
Other Employees Tagged: AJ McMillen
October 21, 2026
It's clean, convenient and you can get appointments easily. They will answer any questions you may have. easily. They will answer any questions you may have. More
by hootowl26
Other Employees Tagged: AJ McMillen
October 20, 2026
Making the appointment went very smoothly as well as the arrangements for a loaner while my car was in the shop. AJ stayed in touch with me constantly throughout the process and Edward, the master mechanic arrangements for a loaner while my car was in the shop. AJ stayed in touch with me constantly throughout the process and Edward, the master mechanic that did the work, did an outstanding job. More
by kyswisher
Other Employees Tagged: AJ McMillen
October 19, 2026
Great service every time I walk in, they return my car clean! Always very respectful! clean! Always very respectful! More
by bryanttile
Other Employees Tagged: AJ McMillen, Larry Bond
October 17, 2026
You are the greatest, everyone is always cheerful and pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you More
by dale44
Other Employees Tagged: Jon Paris, Rob McGinness, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino
October 01, 2026
The Service Manager was great in person. I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at b I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at best. If there was both a better sales and service department closer to Baltimore, I would go there. More
by PHYLLIS CHISM
Other Employees Tagged: Chris Walker, AJ McMillen, Larry Bond, Joey Malizia
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