Joey Malizia

The service recall was never completed and im still waiting for a part to my car. waiting for a part to my car. More

by sannturner Verified Customer Verified Customer

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The customer service was outstanding. The service is always quick and the showroom is also comfortable. The service is always quick and the showroom is also comfortable. More

by dionwills88 Verified Customer Verified Customer

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I was impressed with how quickly my repair was completed! They had the part on hand and I didn't have to wait too long! They had the part on hand and I didn't have to wait too long! More

by caitytyler Verified Customer Verified Customer

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I was disappointed in the eval-uation on my car as I feel I was targeted for my age and gender. One of the 4 suggested “necessary “ services was my battery’s critical stage and needed to be replaced. I knew I was targeted for my age and gender. One of the 4 suggested “necessary “ services was my battery’s critical stage and needed to be replaced. I knew a new battery had been installed as a Christmas gift from my grandson in December. In addition to battery , it was suggested my brake pads were low and I needed 2 new tires which would have increased my bill by around $1,000. I came to Koons because I was hoping to receive treatment beneficial to an 80 year old widow on limited income - I now have to reevaluate that decision. More

by nanmac23 Verified Customer Verified Customer

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The Service Manager was great in person. I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at b I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at best. If there was both a better sales and service department closer to Baltimore, I would go there. More

by PHYLLIS CHISM Verified Customer Verified Customer

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I appreciate White Marsh service department seeing me on an urgent basis, had oil leaking since last oil change at Hunt Valley an urgent basis, had oil leaking since last oil change at Hunt Valley More

by deborahwalker25 Verified Customer Verified Customer

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Easy to work with. Kept me informed and the were timely. Meaning they showed up in time and got me car back to me same day. Kept me informed and the were timely. Meaning they showed up in time and got me car back to me same day. More

by arandall03 Verified Customer Verified Customer

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Great job, very helpful and communicative. Really appreciated the loaner car service it made things so convenient. Really appreciated the loaner car service it made things so convenient. More

by aliciamarhefka Verified Customer Verified Customer

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I bought a new 2026 XC60 that was used as a “loaner” so it had 6,100 miles at the time of purchase. It has a steering wheel vibration when I drive at speeds above 7mph. I took the car to the service depart it had 6,100 miles at the time of purchase. It has a steering wheel vibration when I drive at speeds above 7mph. I took the car to the service department and they did a spin balance on the front tires. However they didn’t road test the car because they won’t drive it that fast. The vibration is still there with no apparent resolution. It seems odd that the service department doesn’t recognize that there are many highways even in Maryland where the speed limit is 70 thus making 75-80mph travel an obvious possibility. But not for me as the Koon’s service department doesn’t seem to be able to solve the issue. More

by cgreilly6530 Verified Customer Verified Customer

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Joey Malizia provided outstanding service. He was very professional amd honest. The entire service department have made me a totally satisfied customer. The concierge department continue to pr He was very professional amd honest. The entire service department have made me a totally satisfied customer. The concierge department continue to provide excellent service as well. More

by psymonette Verified Customer Verified Customer

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