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Koons Westminster Toyota

Westminster, MD

4.7
994 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 994 reviews

February 18, 2026

Jeremy was very easy to work with he totally put me at ease . Explained all my options am made me feel very comfortable in my choices More

by meekscm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Shor
Feb 20, 2026 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

February 16, 2026

Repair may have been ok but communication when they returned the car to me was insufficient for me to know that I must wait several days for the electronic connection to be activated. More

by aurora5065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Feb 19, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience caused by our lack of communication. We strive to keep our customers informed of any delays or additional work that may be required. Your feedback will help us improve our communication in the future. Thank you for your business.

February 16, 2026

reasonably priced. everyone is pleasant and polite . work is done in a timely fashion and you get a free car wash ! More

by dave_metcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2026 -

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 16, 2026

Always a great experience. Staff is friendly and honest. I love how they keep me up to speed real time. More

by evilpik4chu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2026 -

Koons Westminster Toyota responded

evilpik4chu, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 16, 2026

Great job by the service department my contact lady was great I think her name was Deidra More

by LOUMCCLAIN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2026 -

Koons Westminster Toyota responded

Hi LOUMCCLAIN1961, thanks so much for rating us so high! Be safe on the road!

February 14, 2026

Easy to schedule service as I left my vehicle for the day. They kept me informed several times throughout the day concerning the progress of my Tundra… Very pleased with their service department! More

by mchrencik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

February 13, 2026

Koons Toyota provided outstanding and very well-organized support. I was impressed by their entire operation! More

by wyck.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
Feb 16, 2026 -

Koons Westminster Toyota responded

wyck.clark, thank you again for taking the time to let us know how we did!

February 12, 2026

It was a smooth drop off. Waiting room was clean and convenient. Dave did a good job explaining the work. More

by maphillips6100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
Feb 14, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

February 11, 2026

Loved the selection options and sales/finance staff was friendly and helpful but...I still am waiting on the "We owe you" after a month of ownership. No call for explanation. Hopefully they will wow me wit More

by M.J.GREEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ann McMorrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2026 -

Koons Westminster Toyota responded

Thank you for your review and for choosing our dealership. We apologize for any delays in receiving your "We Owe You" and for not providing an explanation. We are committed to providing exceptional customer service and will make sure to address this issue with our team. We appreciate your feedback and hope to make it up to you in the near future.

February 10, 2026

Kind and helpful people, with great service. I was satisfied with the service and surely be back again More

by nadegtouko
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2026 -

Koons Westminster Toyota responded

nadegtouko, we are delighted to see this rating! Have a great day!