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Koons Westminster Toyota

Westminster, MD

4.7
1,069 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,069 reviews

March 18, 2026

My experience with Koons Westminster Toyota had been a pleasant with no negative interaction. Professional staff that take time to explain procedures and do not look for an opportunity to take advantage o More

by alberto.morales7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

March 18, 2026

Great service during those appointments included in my vehicle purchase but was mislead on my first paid oil change when quoted that was what I was due for then at the appointment several other items were More

by dorough35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service and I believe Sarah called to schedule and quoted the service I was due for
Mar 22, 2026 -

Koons Westminster Toyota responded

Thank you for sharing your experience. We apologize for the miscommunication regarding your first paid oil change and additional services. We strive to provide transparent and upfront pricing, so please reach out to our team to address any concerns and we will make things right. We value your business and appreciate your feedback.

March 18, 2026

Everyone was super nice and helpful. I dont see my sales person Angel listed below but he was wonderful and funny. Went out of his way to find a rare part that my new used truck needed More

by sheila.armstrong-brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

March 18, 2026

They are Friendly, with a very good attitude polite. I recommend this dealer always try to help and explain everything. More

by alba_vlz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Harkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Koons Westminster Toyota responded

Thank you for your kind words! We strive to provide the best service and assistance to all our customers. It's our pleasure to help and explain everything. We appreciate your recommendation.

March 17, 2026

Great experience & with knowledgeable and friendly service and consistent communication from Koons. I highly recommend! More

by ksullivan1075
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Bruffy & Cecil Kahn
Mar 20, 2026 -

Koons Westminster Toyota responded

We always appreciate positive reviews! Thank you, and happy motoring!

March 16, 2026

Provided a nice loaner and kept me updated as work was being completed. The vehicle had been previously taking to another Toyota dealership for the same problem without resolution. This is the only plac More

by joe.kessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

March 16, 2026

clean, friendly service very upfront, explained the process and the results. Enjoyed the talk and opinions More

by pdkovo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2026 -

Koons Westminster Toyota responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

Mar 19, 2026 -

pdkovo responded

thanks

March 16, 2026

It was an awesome visit. I love coming to your dealership. I drive about an hour to this dealership I live in Glen Burnie. The dealerships around here suck. The people are al More

by sdaniels0370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her her name she worked in the service department on Saturday the 3/14/2026
Mar 19, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

March 16, 2026

I love this smaller but friendlier and more personable department. I take my aging but totally awesome Prius there regularly and have worked with everyone so far. Service is always fast, friendly, persona More

by mpshiloh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly is service
Mar 19, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

March 16, 2026

Deanna kept me informed and was helpful here are some more words so I can meet minimum More

by sky2715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna
Mar 19, 2026 -

Koons Westminster Toyota responded

Thank you sky2715! We hope to be of service to you again!