Dan Harkins

I just purchased a new Toyota Tacoma, and I cannot recommend Koons Toyota of Westminster and my salesperson, Alex Pashaev highly enough. From the moment I walked in, their level of detail and customer recommend Koons Toyota of Westminster and my salesperson, Alex Pashaev highly enough. From the moment I walked in, their level of detail and customer service completely exceeded my expectations.I had a specific list of features I wanted for my new truck, and Alex went above and beyond. He took the time to go through every single option with me, ensuring I understood exactly what I was getting. What stood out the most was the dealership's willingness to work with me. The process of negotiating the deal and getting the exact valuation I needed for my trade-in was met. The management and the sales team provided the exact pricing data I needed to feel confident about my purchase.Even in the finance office, every detail of the contract was clearly explained with zero hidden fees or pressure tactics. If you are in the market for a new Tacoma, do yourself a favor and ask for Alex Pashaev (because there are multiple Alex’ at this location) Koons Toyota Westminster truly went above and beyond to earn my business! More

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Koons sold us a car with faulty brakes and refused to honor their warranty. When working with the dealership staff, they became confrontational and dismissive of my genuine safety concerns. honor their warranty. When working with the dealership staff, they became confrontational and dismissive of my genuine safety concerns. More

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I've been dealing with Koons Westminster Toyota for about 20 years for the purchase of new cars, and service for the cars that I purchased. All Koons employees are very nice and helpful. Koons cost for all o 20 years for the purchase of new cars, and service for the cars that I purchased. All Koons employees are very nice and helpful. Koons cost for all of their work and sales of cars has always been very reasonable. More

by Toyota Lover Verified Customer Verified Customer

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Jeremy was wonderful through finance . He listens to you and what you are looking for . I have worked with him numerous times. I also enjoy my interaction with William he was wonderful and He listens to you and what you are looking for . I have worked with him numerous times. I also enjoy my interaction with William he was wonderful and again LISTENED to what I was looking for . Big thanks to you both! More

by bltober0601 Verified Customer Verified Customer

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They are Friendly, with a very good attitude polite. I recommend this dealer always try to help and explain everything. I recommend this dealer always try to help and explain everything. More

by alba_vlz Verified Customer Verified Customer

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Sales representatives were great, sales managers made it clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light cam clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light came on within a week. Took to my mechanic because I didn't trust the dealer- oil was low & dirty, and all the other fluids were low as well. Tires needed air, balancing and rotating. Shame on the dealer for now having this car in proper shape for the sale. And provided only 1 key fob and no compensation for the cost to me for getting a spare fob. All these issues cost me an extra $500.. More

by srpeltzer Verified Customer Verified Customer

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Had a good experience at koons. Will go back for future service and purchase. Thank you Koons Westminster Will go back for future service and purchase. Thank you Koons Westminster More

by jessimartz95 Verified Customer Verified Customer

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I’m disappointed that I wasn’t told that there was only one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for se one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for seven days and the check engine light is on. More

by roydhere Verified Customer Verified Customer

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Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX. More

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Dean P. Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , who is a sales person at Koons, had a video on line of this vehicle. It looked good except for some scratches on the front bumper. I contacted Brendon and told him that I would purchase the vehicle at the advertised price if they would repair the scratches and detail the vehicle. Brendon agreed to fix the vehicle and detail it. They don't ship so I flew a friend to Baltimore and he drove the car back. When I received the car the scratches had not been repaired and the car wasn't detailed. I texted with Brendon and sent photos of the area that wasn't repaired. He apologized and promised to rectify the situation. Koons has promised to send a check to cover the repairs but I have not received it. That was 3 weeks ago. They tell me that they sent $150.00. I am not sure that $150.00 will fix my issues? Koons gave me their word in writing that that these issues would be handled before my guy picked up the car. I spoke to Dan Harkins who is a manager at Koons. He said that his body shop could do it for $150.00. I am sure they can but I don't have his connections. He also suggested that I drive from North Carolina to Baltimore and they would do the body work?? I am very disappointed that Koon's did not keep their word and are not offering a reasonable solution now that the vehicle is in N.C. Dean Peterson More

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