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Koons Westminster Toyota

Westminster, MD

4.7
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,606 reviews

October 20, 2026

Brian T. is a great service advisor! I walked in expecting to pay over $300 for service, but thanks to his honesty and insistence, I walked out paying nothing More

by lexusnfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oct 24, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

October 19, 2026

Had to schedule on the website with somebody besides Todd and felt devastated! Thank goodness he was available when I got there and was able to take care of the car. Had a lot of work done and he got me ou More

by dwrich66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2026 -

Koons Westminster Toyota responded

:-) Wow! Thank you for rating us so many stars!

October 19, 2026

$69 oil change end up $99 the up charge was 2 quarts of oil Didn’t seem like a good deal after all More

by danstill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Eckard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2026 -

Koons Westminster Toyota responded

Thank you for your feedback. I apologize for the unexpected cost increase. We strive to be transparent about pricing, and I will review our communication to ensure clarity in the future. Your satisfaction is important to us, and we appreciate your input.

October 19, 2026

Service dept is prompt, friendly and organized. They make you feel as if they value your business. They also behave as if they want to KEEP you as a customer for a long time. More

by Harp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Pfeil
Oct 25, 2026 -

Koons Westminster Toyota responded

Hello Harp, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

October 19, 2026

Sage and Cecil were both very helpful, courteous and friendly with the purchase of our new vehicle. More

by erin763
Recommend Dealer
Yes
Employees Worked With
Sage Kreft, Cecil Khan
Oct 25, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

October 19, 2026

I was there for a maintence check. They did a super job, updated me, didn’t take 3 hours like other dealers, Answered questions, friendly and knowledgeable. More

by poesisoasis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Meagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

October 18, 2026

The dealership was great. The only suggestion I would give is to explain the loaner invoice. My truck was in for a warranty issue so a loaner vehicle was provided. It was very More

by christinamasilek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Meagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

October 18, 2026

Scott K was great, I would work with him again. Kept me updated throughout the process, which saved me time! More

by laura.schanberger
Recommend Dealer
Yes
Employees Worked With
Scott Kulik
Oct 21, 2026 -

Koons Westminster Toyota responded

laura.schanberger, we are delighted to see this rating! Have a great day!

October 17, 2026

Mary Anne was fantastic as usual. She is the reason we bought 2 new vehicles in september More

by tankengr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ann McMorrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

October 17, 2026

I recently purchased a new Tundra from Koons Westminster. I had an excellent buying experience with Sage! He made the entire process easy and fair, I’ll absolutely be recommending them! More

by sean.mcgee88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sage
Oct 20, 2026 -

Koons Westminster Toyota responded

:-) Wow! Thank you for rating us so many stars!

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