Koons White Marsh Chevrolet

Where do I start! Basically they were given 24K and it took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back fr took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back from Iraq for him) that we left in the car. Which is impossible because they didn't even have the car paid off so there would be no way to sell without the title. I live an apartment & walk to work so I barely drive my car; went down to the garage and it had a flat tire with only 300 miles! I drive to the grocery store only!!! They pretty much said it wasn't their problem. Then since the car is a 2009 the tires aren't even on the market to buy!! KASEY IS THE RUDEST person EVER in their finance department. Pushy and NEVER calls you back. Finally the manager took care of things after I had already called Kasey about 15 times! More

I think that $303.00 is a little too much to pay for (6) spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thou spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thought my car wasn't running right was never even addressed. I left t hat dealership today feeling like i had been accosted and robbed. More

Excellent truck at a great price. Have bought all my vehicles here but one, and I learned from that. Great customer service and the first dealership that actually remembers that they are in the sales b vehicles here but one, and I learned from that. Great customer service and the first dealership that actually remembers that they are in the sales business and we as consumers can go elsewhere if we dont like what they offer. More

Extremely slow write-up of repair order (45 mins) when you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repe you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repeat visits since they do not know how to troubleshoot or repair Corvettes. Not careful with customers cars, especially expensive cars they could care less about. Oil stained carpet and leather from dirty shop and careless inept employees that scratch your paint. Just an awful experience here. Avoid! More

Our salesman {Caleb White} made our recent buying decision for a new Chevy Equinox a pleasant experience. Mr. White thoroughly explained the features of this vehicle during the test ride and provided decision for a new Chevy Equinox a pleasant experience. Mr. White thoroughly explained the features of this vehicle during the test ride and provided answers to all our questions. He conducted himself in a very professional and non-pressuring manner.<br><br>I would strongly recommend Mr. White to anyone interested/considering the purchase of a new vehicle. <br><br>Chuck Mosser<br>Baltmore, Maryland More

The F&I manager we dealt with was extremely rude and condescending when we would not purchase an extended warranty and gap insurance from him. The rate he offered us at that point was 200 basis points condescending when we would not purchase an extended warranty and gap insurance from him. The rate he offered us at that point was 200 basis points higher than we were able to get from our own financing source. Although we have "A" credit, he tried to convince us otherwise to justify his high rate. We financed elsewhere and were met with more harsh attitude when delivering the check. I would not purchase a car from this dealership again. More