Koons Woodbridge Ford

From the time I called to the completion of the work, this was an excellent experience. Keep up the good work. Thank you to Mario, made the appointment, Andrew, wrote the ticket and kept me informed as this was an excellent experience. Keep up the good work. Thank you to Mario, made the appointment, Andrew, wrote the ticket and kept me informed as well as answering my many questions and the tech-sorry I don't have the R.O. with his name. I will return for all my service work. More

My Husband & I purchased 2 Trucks . This was the best experience we’ve ever had purchasing new vehicles! This was the best experience we’ve ever had purchasing new vehicles! More

I would give 0 Stars if I could. I can say that I didn't have an issue with the salesmen I worked with, although It would have been nice to receive a little better after-the-sale su I can say that I didn't have an issue with the salesmen I worked with, although It would have been nice to receive a little better after-the-sale support with issues I had. I also won't include my price negotiations in here. Other than that, I have NOTHING nice to say about Koons. I was there for hours to buy a car, it took forever for the finance people to get to me. And then, it was such a fast review of the financing documents that I got stuck with charges I did not agree to, and were not inline with my originally communicated expectations. The vehicle was sent to be detailed while I was there, but there department missed a BIG mess under the seat, and normally I'd let it go, but I did ask if it could be cleaned. They took care of it but they obviously were not thorough the first time. I had my vehicle shipped. Another $500 . When it arrived, NONE of the headlights worked. I was already planning on upgrading to LED's so thankfully, I already had what I needed, but come on! What happened to my car after I left the dealership that day ? I didn't press them on this though. As an out of state buyer, I had to get the car inspected in my home state of MD. My vehicle FAILED the Maryland state inspection for rear brake pad life and rotor thicknesses. I called the dealership back, they said they can only certify to VA state inspection requirements. Well, guess what? They're the same!!!! Both states require a minimum of 2/32" remaining pad thickness. So clearly the dealership shirked on clearing this vehicle with their highly touted multi-point inspection. I called. Multiple times in the days and weeks after this, and management has never called me back to make this right. So, in addition to having an extra $4K slipped into my auto loan by a greasy finance tool, they cost me over $500 for new pads and rotors at the point of inspection. I could have done it myself cheaper but then I would have had to pay the $100 inspection fee AGAIN. I will NEVER buy from Koons again, or allow anyone I know to go there. Period. STAY CLEAR!!! More

Koons Ford Woodbridge and JV were great to deal with. Straightforward and transparent throughout the purchase. Straightforward and transparent throughout the purchase. More

Quick service and very friendly associates there . But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what’s bring them in the dealer. We are standing there with no clue, until we approach to any desk to find out who is the person we need to talk. Staff walking around and don’t bother to ask customers. That’s make me feel step back from that place . More

Attentive service but long wait (2-1/2,hours) without explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. More

I have bought multiple vehicles and sellers are always helpful and willing to do as much needed to complete a sale helpful and willing to do as much needed to complete a sale More

Reminds about car maintenance check up. People in the dealership are both kind.and patient. People in the dealership are both kind.and patient. More

Good customer service I’m satisfied with the service Will recommend to anyone Good quality service Will recommend to anyone Good quality service More