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Koons Woodbridge Hyundai
Woodbridge, VA
483 Reviews
As a proud member of the Woodbridge, Virginia community, Koons Woodbridge Hyundai and our staff seek to provide high-quality and reliable care to our customers every day. When you set foot on our lot, helping you find a vehicle solution that makes you happy is our highest priority. That is how we built our name, and that is the standard we seek to meet with each passing day.
Here at Koons Woodbridge Hyundai, we provide a broad range of automotive services to our customers. No matter what service you need, everything we do is backed up by our firm commitment to quality service at unbeatable prices. Whether you're shopping for a new or used vehicle or taking your current vehicle in for repairs or routine maintenance, our number one goal is to serve you in the best way possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 PM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 483 reviews
December 20, 2024
My consultant, Dedin Abbas was knowledgeable and patient with the process. This was my first car I purchased and he walked me through the whole process. Manager, Rayshawn was helpful as well. I would defini with the process. This was my first car I purchased and he walked me through the whole process. Manager, Rayshawn was helpful as well. I would definitely recommend them to anyone. More
by Reenu George
Employees Worked With
Dedin Abbas (consultant), Rayshawn (manager), Alex (finance)
December 18, 2024
This dealer is ripping people off . All simple and affordable repairs are transformed to expensive ones . They are not transparent. A simple change of breaks and rotors for suv exceeds All simple and affordable repairs are transformed to expensive ones . They are not transparent. A simple change of breaks and rotors for suv exceeds 2000 $ . More
by Joe
December 09, 2024
I have no problem with the dealership, but no real experience with it outside of the car buying process. I worked with Mohamad, who was very good, professional, and worked hard to answer all my questi experience with it outside of the car buying process. I worked with Mohamad, who was very good, professional, and worked hard to answer all my questions. More
by Steve
Employees Worked With
Mohamad E.
December 04, 2024
Great job, fast service and friendly staff. Bob Castro as always was a first rate professional. He is one of the best reasons to go there. Bob Castro as always was a first rate professional. He is one of the best reasons to go there. More
by Jdf_esq
December 03, 2024
**A Complete Nightmare – Stay Far Away from Koons Hyundai in Woodbridge, VA!** I cannot express enough how **disastrous** my experience was at Koons Hyundai in Woodbridge, VA. This dealership operates wit in Woodbridge, VA!** I cannot express enough how **disastrous** my experience was at Koons Hyundai in Woodbridge, VA. This dealership operates with such **unprofessionalism** and **dishonesty** that I genuinely feel like I was taken advantage of. I went in to purchase a **2023 Hyundai Santa Fe SEL**, specifically looking for a **Certified Pre-Owned (CPO)** vehicle. I was **repeatedly assured by the sales associate, Reggie**, that the car I was interested in was indeed a CPO car. Reggie told me multiple times that it had passed all inspections and that I’d be getting the benefits of a certified pre-owned vehicle. This was a key factor in my decision to purchase the car, especially since I was relying on the peace of mind that comes with a CPO vehicle. Fast forward to the day of delivery – after **signing the papers, going through financing, and even having my credit run**, they drop the bombshell: the car is **NOT CPO**. I was **absolutely livid**. How could they wait until everything was finalized to inform me of this? It was blatant **misrepresentation** of the product they were selling, and I felt completely **misled** and taken for a fool. What made this even worse is that **my pregnant wife was with me the entire time**, and we were both dealing with this circus. It was beyond frustrating, and the fact that they didn’t care about the **stress and inconvenience** they were causing—especially with my wife being pregnant—only made the whole situation that much more infuriating. But the chaos didn’t stop there. There was so much **confusion** between the sales team and the financing team. No one seemed to be on the same page, and I was stuck in the middle of it, wasting my time and feeling like I was getting the runaround. It was obvious to me that this dealership doesn’t have their act together. To make matters even worse, **Koons Hyundai misplaced the keys** to the vehicle I was trading in, forcing me to return the very next day just to retrieve them. Again, no apology, no explanation—just an embarrassing level of incompetence. I hold **Reggie** and **Carlo**, the Used Car Sales Manager, directly responsible for this entire fiasco. Reggie was the one who repeatedly **lied to me** about the CPO status of the car, despite knowing full well that it wasn’t, and **Carlo**, as the manager, allowed these deceitful practices to continue. It’s clear that the sales team under his watch was either unaware of or simply didn’t care about the **fraudulent misrepresentation** happening. They were hoping I wouldn’t catch on, and the entire situation reeked of dishonesty. This type of **fraudulent behavior** and **unorganized chaos** should never be tolerated, and I’m convinced Koons Hyundai is relying on customers not being savvy enough to spot these schemes. To anyone considering buying a car here, **beware**. Their tactics are deceitful, their management is unorganized, and they have zero respect for their customers. This is not a dealership you can trust. I would **highly recommend looking elsewhere**—you deserve better than the headache and frustration that Koons Hyundai will inevitably bring. More
by Sean
Employees Worked With
Carlo, Reggie
November 13, 2024
Great location, excellent customer care and great hospitality. People working there are awesome keep it up with warm regards hospitality. People working there are awesome keep it up with warm regards More
by Daniel.Tesemma
