Koons Woodbridge Hyundai

Concerns about the integrity and honesty of Koons Hyundai Woodbridge, V.A. - I purchased a Black 2017 Acura TLX with the Technology Package (approximately 21,000 miles) from Koons Hyundai on (9/01/20). First Woodbridge, V.A. - I purchased a Black 2017 Acura TLX with the Technology Package (approximately 21,000 miles) from Koons Hyundai on (9/01/20). First of all the salesman that helped me purchase the car was great! He was very attentive and helpful and I only hope that he was not aware of the hidden condition of the vehicle that I purchased from Koons. All of our negotiations were done over the phone and once a deal was reached I drove 3.5 hours to Woodbridge VA from Roanoke VA to purchase the car. I test drove the car for approximately 15 minutes and found no concerns or problems mechanically with the vehicle. I walked around the vehicle several times and found no concerns with the body or outward appearance of the car. I ran a full CarFax report on the car's VIN number and the salesman provided me with one as well. The CarFax report came back clear and stated that it was a 1 owner lease and no reported accidents. It also had the service history listed which is always a plus. I purchased the car with cash and happily drove home my new used Acura TLX. The salesman was upfront that the car had a factory recall on it and I was aware of that when I purchased it (came up on the CarFax report) which was no problem. I knew Duncan Acura in Roanoke would cover the repair b/c it was a recall so I took it to them on (9/11/20) to have the recall fixed. I also asked if they would adjust the headlights because they seem to be pointing low on the road when driving at night. The service advisor at Duncan Acura called to inform me that when the mechanic went to adjust the driver's side headlight he could not because the car had been in an accident and the top headlight clip had been broken. He also said there was damage to the drivers side bumper and fender that was hard to notice unless the car was elevated on a lift. Needless to say I was deflated and frustrated! I drove over and he took me back while my car was still on the lift to show me the damage. He said that someone hastily tried to repair the damage to the bumper and fender and it was a shoddy repair job. Because the driver's side headlight cannot be adjusted due to the broken stabilizing clip it presents a safety hazard for the headlight points too low on the road. To have the headlight replaced was estimated close to $2000 for OEM headlight and labor. Well at that point I feel like I had been “had” by Koons Hyundai. I took many pictures and then while driving back to my office I called the salesman at Koons and explained the situation. He was very kind and promised to pass along this information to his manager with the assurance that they would make this right. At 1:13 pm on (9/11/20) the sales manager called me from Koons and essentially offered no help and said the car is now mine and not their problem. He rested his case on the fact that the car had a clean CarFax report, however he admitted that vehicles can still be in an accident and have repairs done that fly under the radar of CarFax and insurance. He offered NO assurances that Koon would do anything and the overall tone coming from him was condescending and not helpful. Whatever happened to customer service! I sent the pictures of the car and an explanation to the salesman and he quickly wrote back saying he would pass along that information to the Sales Manager. Well that was 3 days ago and haven’t heard a peep from Koons. I am not hopeful that they will make this right so it looks like I am stuck to foot the bill to replace the headlight and eventually have the bumper and fender properly repaired by a body shop. If you are looking for a used or new car DO NOT do business with Koons Hyundai in Woodbridge. At least with a used vehicle you cannot trust that it hasn’t been in an accident OR had hastily done repairs to it to cover up perhaps some serious defects that could jeopardize you or someone else's safety. Will never do business with them again and will be sure and let others know to look elsewhere for a used or new car. More

STAY AWAY!!!!! Koons advertised a car that checked all of our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the repeated poor performance of other staff members led us to back out. This began with several occasions on which Rebecca's manager and Thomas (in the finance department) contradicted things she said. This created confusion, an unfriendly environment, and a lack of trust in Koons as an organization. Other red flags include 1) Koons' use of an "accessories fee," separate from the $899 dealer fee, which would have been almost $1,700 on the car that we were looking at, which was NOT built into their sticker price; 2) inconsistencies between numbers Rebecca showed us and forms Thomas tried to get us to sign - (Why is this price $1500 MORE?!); 3) Koons' refusal to take wire transfers (they only take checks???), which led to; 4) when our loan officer called to complete the transaction, she was repeatedly transferred and placed on hold (she was trying to give Koons money!), leading her to hang up and recommend that we do business with another company. Word to the wise: a 22% increase between the sticker price and the out the door price is HORRIFIC! Run away!!! More