Krause Family Hyundai

We found a 2025 Hyndai Palisade at Krause Family Hyundai while shopping from out of state. Jose Pineda was AMAZING to work with! He answered every question we had. After doing plenty of research, we believe while shopping from out of state. Jose Pineda was AMAZING to work with! He answered every question we had. After doing plenty of research, we believe we very fair deal from Jose and Krause Family Hyundai!! He even drove 2 hours to meet us halfway to deliver the car. This is GREAT customer service!! More

Paul was extremely helpful and considerate, taking the time to diagnose my car on a Saturday even though they don’t typically do many diagnostics that day. He went above and beyond to make sure my vehicle time to diagnose my car on a Saturday even though they don’t typically do many diagnostics that day. He went above and beyond to make sure my vehicle was prioritized and that the repairs would be completed in time for me to head back home out of state. Overall, an outstanding experience More

Easy fast scheduling of appointments. They even told me approximately how long it would take which was stated as an hour. The dealership was very clean the waiting area is nice with ample They even told me approximately how long it would take which was stated as an hour. The dealership was very clean the waiting area is nice with ample seating and provides coffee, water and a snack. The only challenge I had is I discussed how long the appointment would be as I had a doctor's appointment after the service one. I was assured on the phone couple days before I would be out of there. Unfortunately, it took almost 2 hours and I had to reschedule my doctor appointment. Wasn't ideal and I wasn't sure what was going on as when I reached out to my advisor via the text messaging I didn't get a response. Finally around the 2 hour mark he came and told me it was ready. I questioned what happened and he said they were pulled into a meeting. That wasn't his fault per se but would've been nice to have been updated prior to going in meeting and making me have to change a doctor's appointment. More

Very nice and conversational staff. Quick work on car. Clean and quiet waiting lounge. Car Quick work on car. Clean and quiet waiting lounge. Car More

The service and customer service was very good. Everything was explained well. Great experience. Very professional Everything was explained well. Great experience. Very professional More

Service was as expected. Two hours seemed like a long time for a scheduled appointment for a simple oil change but Marcus made that clear up front. Two hours seemed like a long time for a scheduled appointment for a simple oil change but Marcus made that clear up front. More

Great customer service. Comfy lounge. The staff were very friendly and helpful. Service explained everything in detail and was very helpful. Comfy lounge. The staff were very friendly and helpful. Service explained everything in detail and was very helpful. More

Everyone had everything set up for me to go in and get the car and the deal I wanted. the car and the deal I wanted. More

I love the dependability the dealership offer. The location is a quick drive for me. I am confident my car is in knowledgeable skilled hands. The service personnel Mr. Fisher is an asset to the d The location is a quick drive for me. I am confident my car is in knowledgeable skilled hands. The service personnel Mr. Fisher is an asset to the dealership. I am a woman who is careful dealing with businesses. I can say with confidence I have found an honest and knowledgeable service department for my vehicle. Mr. Fisher has treated me well and I am happy to proclaim Krause Hyundai of Gainesville Ga. my go-to service department for my Genesis. Mr. D. Fisher explains everything all charges and issues with my repairs and then answers my questions. I am certain all of my repairs are taken cate of when I see Mr. Fisher in the service department office. It feels great knowing your repairs are completed with care. More

Couldn't get the work done that as an additional part was needed. Total waste of my morning, due to a 45 minute drive each way. I paid for the additional part, but will not be using the dealership for instal needed. Total waste of my morning, due to a 45 minute drive each way. I paid for the additional part, but will not be using the dealership for installation. Too expensive fir starters and that doesn't include my valuable time More