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Krenzen Auto Mall

Duluth, MN

4.8
355 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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355 Reviews of Krenzen Auto Mall

May 07, 2025

I appreciated how they combined a few of my appts in one day by looking at my records. We came from out of town so this helped us very much. Also gave us a very honest answer about what work needed to be do More

by cindymarso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan I think ?
Print
May 08, 2025 -

Krenzen Auto Mall responded

Thank you, Cindy! We’re so glad we could help make your visit as efficient and convenient as possible — especially coming from out of town. We truly appreciate your kind words about our team’s honesty, professionalism, and service. We look forward to helping you again in the future! 🚗😊

May 06, 2025

Easy to work with. Employees are pleasant and helpful. Work area and waiting area clean. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony. Front desk female and 2 others. Do not know name.
Print
May 08, 2025 -

Krenzen Auto Mall responded

Thank you, Susan! We’re so glad to hear you had a positive experience with our team and that you found our work and waiting areas clean and comfortable. We appreciate your kind words and look forward to seeing you again at Krenzen! 🚗😊

May 04, 2025

Alway professional and curious, the crew is very friendly and they explain if thier is any problems More

by Bone
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric rengo
Print
May 06, 2025 -

Krenzen Auto Mall responded

Thank you for the great feedback! We’re happy to hear that our team’s professionalism, friendliness, and clear communication made your experience a positive one. We truly appreciate your support and look forward to seeing you again at Krenzen! 🚗😊

April 26, 2025

Friendly staff , timely service, nice waiting area easy checkout process. Would go back for service. More

by nfouks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service greeter
Print
Apr 28, 2025 -

Krenzen Auto Mall responded

Hi nfouks, Thank you for the great feedback! We're so glad you had a positive experience with our team — from the service itself to the comfort of our waiting area. It means a lot to hear you'd come back to us, and we’ll be here whenever you need us! 🚗😊 Thanks for choosing Krenzen!

April 23, 2025

When made appointment for recall fix, gal was very informative, made sure I had the knowledge/information to be have cae ready for repair! Appreciated that very much, day of repair worked like Clockw More

by Fernbankfarm69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scheduling and repair
Print
Apr 28, 2025 -

Krenzen Auto Mall responded

Hi Fernbankfarm69, Thank you so much for the kind words! We’re thrilled to hear that our team made the process smooth and informative from start to finish. We always aim to make recall visits as easy and efficient as possible. We truly appreciate your trust in us — and we’ll be sure to pass along your compliments to the crew! 🚗🔧 Thanks again for choosing Krenzen!

April 18, 2025

The service at Krenzen is always amazing! Everyone I talk to there is so nice. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Chelsea
Print
Apr 21, 2025 -

Krenzen Auto Mall responded

Thank you, Sue! We're so happy to hear that you always have a great experience with us. Our team truly enjoys making every visit friendly and stress-free. We appreciate you and look forward to seeing you next time! 😊🚗💙

April 15, 2025

Great dealership, friendly, personal, professional shop, , down to earth salesman, and very good service department More

by Alaneobryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis klicka
Print
Apr 17, 2025 -

Krenzen Auto Mall responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team—both in sales and service. We take pride in being friendly, professional, and down-to-earth, and it means a lot to know that came through. We appreciate your support and hope to see you again at Krenzen! 🚗👏

April 14, 2025

Best service in the area highly recommend! ! tell your friends and family! done right the first time! More

by Tom.Spehar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ringo
Print
Apr 15, 2025 -

Krenzen Auto Mall responded

Dear Tom, Thank you for such a fantastic review! We’re delighted to hear that you consider us the best in the area and that you had a great experience with our service. Your recommendation means the world to us! We appreciate your support and are committed to ensuring every job is done right the first time. Please don’t hesitate to reach out if you need anything in the future!

April 14, 2025

The service department is always friendly and efficient. I can trust that my vehicle will be taken care of properly. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Print
Apr 15, 2025 -

Krenzen Auto Mall responded

Dear Patty, Thank you so much for your kind words! We’re thrilled to hear that you consistently have a positive experience with our service department. Our team works hard to provide friendly and efficient service, and your trust in us means a lot. We look forward to continuing to take great care of your vehicle in the future!

April 12, 2025

Most of the staff were friendly. The oil change and inspection time went faster than last time. However, I did have to wait at least 15 minutes for the shop to tell the cashier my ve More

by chlitt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Print
Apr 14, 2025 -

Krenzen Auto Mall responded

Thank you for your feedback, and we appreciate you taking the time to share your experience. We're glad to hear the oil change and inspection were quicker this time and that most of our team was friendly — that’s always our goal. We do apologize for the delay in communication at checkout and any frustration it caused. Your input helps us improve, and we’ll use it as a reminder to tighten up our process. We hope to provide an even smoother visit next time!

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