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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
338 Reviews

338 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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April 26, 2024

I was worried I maybe had a wheel bearing or something serious going on. It was actually just a rock stuck in my rotor. They had me in & out in no time. I appreciate it! More

by hi.there
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Charles Wiebel worked very hard to have my extended warranty pay for the repair work. When the work was delayed he helped give me a ride to lunch. The mechanics at Ed Morse were able to repair the sh More

by LMVANROEKEL
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Very affordable and and fair on the price of four new tires. Theytook the extra time to make sure the alignment and the balancing of the tires were correct. Thank you I have a nice smooth ride. More

by TMCNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Great staff, very Friendly and the service is always detailed and great. The prices are fantastic More

by anthony.j.pero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Extremely polite. Problem. My appointment was for 11:00 am. I arrived at 10:55. Departed 1:00pm Seems a little long to me More

by dwsass51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chevy Buick GMC Team

April 20, 2024

Fast service, Charles & Robb were great in finding and getting engine installed, plua finding GM help with total bill, greatly satisfied! More

by FUZZ50WL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

Again, had a pleasant experience. Charles is very good to work with. Was a little disappointed that the air conditioning problem couldn’t be looked at-was only there for an oil chan More

by W.DEVORE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

Excellent customer service. Great technicians work. I completely trust this dealership and their employees...we'll done More

by ROBERTALLBEE1160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

I come back because I always have a good experience with the service department. They pick up my car and drop it off when done, makes it quite easy on my hectic daytime schedule. Charles kept me up to date More

by SEAN.DANIELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Wittmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

Sean, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

Rob rode with me to hear the noise in the rear end, which helped identify the problem More

by GORSHFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Chevy Buick GMC Team

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