Kunes Buick GMC of Greenfield

excellent, friendly service My sales rep was Chris Lepperd., a very pleasant & knowledgable person who answered every question I had regarding the 2019 Buick Encore. I also enjo My sales rep was Chris Lepperd., a very pleasant & knowledgable person who answered every question I had regarding the 2019 Buick Encore. I also enjoyed his stories about the history of David Dunbar Buick - I am an American history buff, so these stories added an additional touch to the sales process. It took me awhile to comprehend all of the new innovations & technology but Chris had the patience to make sure I understood all of the details. He is an excellent member of your staff & I will highly recommend Chris to anyone interested in a Buick & GMC. My experience at John Paul's went very smoothly. Thank you. Brian F O'Toole More

Car service Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner Brought car in for routine oil change and joe Carini mentioned car didn’t sound right. Needed repair covered by warranty and I was given a nice loaner vehicle. Staff very friendly. More

Poor customer service. Safety hazard not informing customer Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and Made appointment for a routine oil change for my Dodge Ram 1500. After a 2 hour wait, found out they did not have the correct oil filter in stock and could not do the tire rotation due to difficulty removing a few lug nuts which they did not have in stock. My oil was changed however the filer was not. The car was washed and pulled around front for me to pick up. I noticed a lug nut was missing from the front tire and when I questioned the person who pulled the truck around, he said it was stripped and he could not get it back on. They never should have scheduled the oil change appointment if the filters were not in stock. A Dodge Ram 1500 is a common truck. Had I not noticed the lug nut missing from the front tire, I would be still driving around without it which is a safety hazard. I found it hard to believe a standard lug nut off a Dodge Ram was also not in stock. The larger concern is I was not notified the lug nut was missing. We bought my wifes buick from this dealership which is why I had taken our truck there for an oil change. Now I need to make another trip back for tire rotation and filter replacement. More

Oil change. This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? This is either 2nd or 3rd time in a row when I am asked about running car thru car wash and it never gets washed after an oil change!? More

Smooth The service techs are so helpful and polite. It is a pleasure working with all of them. Would certainly highly recommend to friends and family. The service techs are so helpful and polite. It is a pleasure working with all of them. Would certainly highly recommend to friends and family. More

Great job. They did a great job completing the service and the service reps were great. I'll certainly keep coming back for my service. Thank you. They did a great job completing the service and the service reps were great. I'll certainly keep coming back for my service. Thank you. More

All round excellent experience Staff were very friendly. Not pushy at all. It was a busy afternoon, and Lisa went out of her way to welcome us and take care of us. Highly recommende Staff were very friendly. Not pushy at all. It was a busy afternoon, and Lisa went out of her way to welcome us and take care of us. Highly recommended. More

Very enjoyable. Ad always the experience was pleasant and everything was handled it a friendly, efficient and professional manner. This is why I purchased my leased c Ad always the experience was pleasant and everything was handled it a friendly, efficient and professional manner. This is why I purchased my leased car so I can contunue the relationship I have with John Paul's Buick! More

Great experience I came for oil change and tire rotation, work was done ahead of the time, customer service was great! Place was very welcoming, waiting area was great I came for oil change and tire rotation, work was done ahead of the time, customer service was great! Place was very welcoming, waiting area was great, though it needed some attention. More

Always an Awesome Experience We just purchased our second vehicle in 14 months from John Paul automotive. We were very pleased with the knowledge our sales person had about the ve We just purchased our second vehicle in 14 months from John Paul automotive. We were very pleased with the knowledge our sales person had about the vehicle. We would recommend John Paul, they will be honest, truthful, and fair! More