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LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing
Lansing, MI
785 Reviews
The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. LaFontaine Chrysler Dodge Jeep RAM FIAT Lansing joined LaFontaine Automotive Group in 2016. The LaFontaine family acquired this store from the Snethkamp family that had previously owned store for 30+ years and has continued on the family-owned tradition of delighting customers and giving back to the community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 785 reviews
November 08, 2026
Tyree was awesome! Professional and Knowledgeable and Kind! Definitely will recommend him to colleagues and family! Professional and Knowledgeable and Kind! Definitely will recommend him to colleagues and family! More
by pennys.arjo
Verified CustomerEmployees Worked With
November 06, 2026
Communication was extremely frustrating. First I had an appointment several months back for a recall. When I went to drop my van off for the recall, I was told that they didn't have the pa First I had an appointment several months back for a recall. When I went to drop my van off for the recall, I was told that they didn't have the parts. Then they assured me they would contact me when the parts came in. I was angry because they should have let me know BEFORE I showed up for the appointment that they couldn't perform the recall. They never called me about the parts. I finally called them for another appointment for the recall and other repair work. They confirmed that they had the necessary parts and I made an appointment for a Friday. I dropped my van off the day before. Around 3:15 on Friday, I was given an estimate for the repairs and told that if I get back to them quickly, they should be able to finish it that day. I wasn't able to get back to them until 4:30, so I understood that they couldn't finish it that day. Although, I did not understand why it took them until after 3:00 to give me an estimate given that I had an appointment that day for the recall and repairs. They said my van would be done first thing Monday and I could pick it up Monday afternoon. But it wasn't ready until Tuesday afternoon. I was without my van for much longer than anticipated and the poor communication was aggravating and time consuming. I was on hold at least an hour across the various calls that I made to figure out the status of my van. More
by Kathy Petroni
Employees Worked With
I worked with your service department
November 06, 2026
Absolutely great. I will be using Justin and his team in the future. As well as refer. I will be using Justin and his team in the future. As well as refer. More
by FERRELLR48
November 06, 2026
Zane is my go-to guy. He's always friendly and happy. He takes care of business. I went there with a tire issue. He got it fixed AND he took care of a recall I didn't know He's always friendly and happy. He takes care of business. I went there with a tire issue. He got it fixed AND he took care of a recall I didn't know about!! I'm happy with the work done, as usual! More
by Sally
Employees Worked With
Zane Bonwell
November 05, 2026
Liam did an awesome job! Got the vehicle we wanted within our budget!!Great experience!! Got the vehicle we wanted within our budget!!Great experience!! More
by Scooter
November 05, 2026
Amazing experience! Transparent through the whole process and an amazing price! Will be a customer for life! My sales guys Fiori and Dave were top notch! And sales manag Transparent through the whole process and an amazing price! Will be a customer for life! My sales guys Fiori and Dave were top notch! And sales manager Nick reached out personally to introduce himself and make sure everything so smooth! Will recommend everyone I know to this dealership! More
by SCOTTMUK
November 04, 2026
The dealership and especially Liam, made the entire process smooth and stress free. Thank you! process smooth and stress free. Thank you! More
by KILLIPSASHLEY
Employees Worked With
November 03, 2026
We had our minds set on the Jeep we wanted. LaFontaine and our salesperson, Cassie, worked with our special requests to acquire the Jeep we wanted from another dealership out of state and didn' LaFontaine and our salesperson, Cassie, worked with our special requests to acquire the Jeep we wanted from another dealership out of state and didn't pass the acquisition cost on to us. Our search process took longer than most, and Cassie remained connected and kept us informed. The final closing process unfortunately took way longer than we felt it should. Several additional products and offers at the closing we had to wade through. Happy that after we said no, there was only light pressure to reconsider. We are very happy with our Jeep and would recommend LaFontaine to others considering a new vehicle. More
by thomas3550
