LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Zane was great…. Dealer never notified me of a part that became available to repair something from a previous visit. Zane took care of the problem and made sure it go Dealer never notified me of a part that became available to repair something from a previous visit. Zane took care of the problem and made sure it got fixed. I’d rate service manager as exceptional, but the dealership not so good. More

Simple buying process. When I went to pick up my truck they promised me I would be in and out. I got to the dealership in time and as promised the paperwork was ready and I When I went to pick up my truck they promised me I would be in and out. I got to the dealership in time and as promised the paperwork was ready and I was done in less than a half hour. The best experience I have had with purchasing a vehicle ever. More

This was one of the best car buying experiences we have had!! Highly recommend. I will be recommending my friends and family. had!! Highly recommend. I will be recommending my friends and family. More

The team was quick to resolve my issue, communicated well, and offered a genuine car for my vehicle. well, and offered a genuine car for my vehicle. More

I brought my car in for a quick oil change and was in and out quickly. A very professional and efficient service department. out quickly. A very professional and efficient service department. More

Lafontaine Chrysler Doge Jeep Ram and Fiat in Lansing, MI is organized, prompt, and reliable. is organized, prompt, and reliable. More

I was told my vehicle would be done the same day (Friday). I texted and left a voicemail on Saturday, but got no response. So instead of a matter of hours not having a car, it went on for more than (Friday). I texted and left a voicemail on Saturday, but got no response. So instead of a matter of hours not having a car, it went on for more than 3 days. I called and left another voicemail, after attempting to wait for the advisor to pick up (both times I called), on Monday morning. I got a text alert and email that my car was done, but still didn't get a call. I called them a 3rd time (on Monday afternoon) and decided to speak to whomever answered the phone - they confirmed it was ready, but then they tried to charge me for an oil change that was initially agreed upon to be covered under the Jeep Wave program. They told me since the invoice had been created they couldn't cancel it. I pointed out the fact that, that isn't my fault... a manager finally said that it would be no charge. When I went to pick up the vehicle, they tried to charge me again for the oil change and I had to re-explain the situation again. More

Service staff are not thorough. Went in for engine light issues and also was receiving a low tire. They released the jeep to me only to discover the low tire issue was not investi Went in for engine light issues and also was receiving a low tire. They released the jeep to me only to discover the low tire issue was not investigated (screw in tire). More

My salesman Zaithon was great he listened to us. We would choose him again if we were looking to buy in the future. We would choose him again if we were looking to buy in the future. More

Very timely And Very convenient and considerate. Sent me updates at every step of the process. Sent me updates at every step of the process. More