LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Frank really listened to my needs for a vehicle and let me test many before finally finding me the perfect suv! I love my new car and will be sending all my friends to Frank! me test many before finally finding me the perfect suv! I love my new car and will be sending all my friends to Frank! More

Excellent communication and customer service! My vehicle was repaired promptly and properly and looked great when I received it back. They even cleaned my interior! Great experience! My vehicle was repaired promptly and properly and looked great when I received it back. They even cleaned my interior! Great experience! More

Barney was amazing as usual! Very patient and took his time to find the perfect vehicle for my needs. Highly recommend him and I do. I’ve sent several folks to Barney, including Very patient and took his time to find the perfect vehicle for my needs. Highly recommend him and I do. I’ve sent several folks to Barney, including my kids! More

This has been one of the most frustrating and unacceptable experiences I’ve had with a dealership. My issue started at LaFontaine Nissan Lansing, where I was sold a vehicle with a broken tire unacceptable experiences I’ve had with a dealership. My issue started at LaFontaine Nissan Lansing, where I was sold a vehicle with a broken tire sensor. When I brought it to their attention, I was initially told it wasn’t covered and couldn’t be fixed, which is already concerning considering the condition the car was sold in. After escalating the issue, General Manager Drew Tompkins (who is very argumentative and dismissive ) advised me to take the vehicle to LaFontaine Nissan Okemos to have it addressed. At Okemos, I was told the issue was “fixed.” However, when I got my car back, the problem was not resolved—in fact, it got worse, with multiple sensors now malfunctioning. I then had to rearrange my schedule and return AGAIN, only to be told the sensor was faulty and needed to be reordered. Now I am being told to come in for a THIRD visit for the same issue that should have never existed in the first place—because the car should not have been sold to me in that condition. To make matters worse, I’ve been told I may have to leave my car for an extended period, yet no loaner vehicles are available, meaning I’m expected to go without transportation due to their ongoing failure to properly fix the issue. At this point, this is not just a repair problem—it’s a combination of selling a defective vehicle, failed repairs, poor communication between locations, and a complete disregard for my time. I have already attempted to contact management and received no response beyond being redirected. So I am now asking publicly: Is anyone at LaFontaine going to take responsibility and fully resolve this, or should I expect to keep dealing with the consequences of a vehicle that should have been fixed before it was ever sold? If this is not addressed immediately, I will be filing formal complaints with Nissan North America and the Better Business Bureau, and will continue documenting this experience across multiple platforms. I strongly recommend others think twice before purchasing or servicing a vehicle through this dealership group. More

When you ask for service and they do the wrong one, a refund much take place, yet this service center charges customers for their mistakes refund much take place, yet this service center charges customers for their mistakes More

I know I wasn’t buying a new truck, but for 32000 expected at least an oil change and a full tank of gas. Oil life and gas 50 percent. It’s the little things if you want repeat business. Also tried t expected at least an oil change and a full tank of gas. Oil life and gas 50 percent. It’s the little things if you want repeat business. Also tried to shove their financing down my throat even after I told them I was using MSUFCU. Disappointed. More

This was my second vehicle I bought from Liam and he is always great to work with always great to work with More

I had an emergency repair that needed to be done. Everyone was very kind and helpful to get me through the process, and they had my vehicle fixed in under a week! Everyone was very kind and helpful to get me through the process, and they had my vehicle fixed in under a week! More

You still didn't make it right. Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i di Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i didn't ask for. I asked for GPS map updates . Still charged me for it and no manager followed up to fix it. More

The salesman, Justin, was great to work with. Everyone I dealt with were very professional. I would come back to them if I need to look for another vehicle. Everyone I dealt with were very professional. I would come back to them if I need to look for another vehicle. More