LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Liam and Drew was great. Old-fashioned car buying experience. Found me a truck that fit. My needs. Gave me a fair deal on it. No xxxxxx business. Old-fashioned car buying experience. Found me a truck that fit. My needs. Gave me a fair deal on it. No xxxxxx business. More

The dealership was on time with my appointment and the service was completed on time. service was completed on time. More

The sales staff and finance department was very responsive and helpful. I had the vehicle delivered sight unseen but unfortunately there was not a lot of time spent prepping it for delivery. responsive and helpful. I had the vehicle delivered sight unseen but unfortunately there was not a lot of time spent prepping it for delivery. More

My salesman was extremely helpful and tried to find us the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall More

We are very satisfied with our experience. The salesman, Parker, was very helpful and willing to answer all our questions. The finance person, James, explained all our options and was very pro The salesman, Parker, was very helpful and willing to answer all our questions. The finance person, James, explained all our options and was very professional. More

I scheduled the appointment very quickly got there. Everything was very quick. Wasn’t there as long as I expected. They did a great job. Everything was very quick. Wasn’t there as long as I expected. They did a great job. More

Terri is a great person to work with. It is our 3rd time working with her and she really knows her work. She made the process very easy and comfortable. It is our 3rd time working with her and she really knows her work. She made the process very easy and comfortable. More

Bought a used vehicle in December 2025 from Lafontaine of Lansing which is still running great and have not had any issues. Salesperson was very kind and helpful, easy to work with, and he even detailed my c Lansing which is still running great and have not had any issues. Salesperson was very kind and helpful, easy to work with, and he even detailed my car himself. No complaints about first car buying experience, hence the 2 star rating. Would have recommended this business until now. March 2026 my husband bought a used vehicle from Lafontaine of Lansing. He purchased the extended warranty. Within the a couple weeks, there was a major computer issue, making the vehicle unsafe to drive. Car was brought in to LaFontaine. Service department could not find error codes, car appeared to run normally in-shop, and car was returned to my husband. This sequence of events happened 3 more times in the next week. This car was incredibly unreliable and unsafe to drive, so when we took the car in for a 4th time we refused to take it back until it was fixed. Lafontaine service department has now been in possession of our car for 4 weeks, unable to determine which of the 30 error codes is the real issue. My husband offered to come drive the car with a mechanic- when he arrived the service department was "too busy". Their only solution was to offer a trade in; valuing this car $3500 less than what my husband originally paid for. It appears they have had no sense of urgency to resolve this issue. It also appears that this business does not care that we were returning customers, and had purchased two vehicles from them in a short period of time. They also seem to not care that the car has spent more days in their service garage than it has in our own driveway. Very disappointing. I will not be recommending Lafontaine of Lansing. I would advise to go somewhere else if you want to feel cared about as a customer. More

I purchased a GMC Sierra 1500 from LaFontaine CDJR and within 10 days began experiencing serious computer issues resulting in me being stranded on the highway. The first service advisor I worked with, Joh within 10 days began experiencing serious computer issues resulting in me being stranded on the highway. The first service advisor I worked with, Johnathan, made me feel stupid for having my truck towed to their shop because it is a GMC, not Stellantis. His repair order and follow up were bare minimum. I paid $5000 for the top tier service contract which they have done everything possible to avoid utilizing. My truck has been in their shop for 4 weeks and there is still no sense of obligation to make things right on their end. They have tried to use this as an opportunity to sell me a new truck for $20,000 over my budget by saying it would "be the same monthly payment." I have bought two cars from them and am shocked at how little urgency there has been. More

Having replaced two wiring harnesses while the service was great but and finished a day early i guess I was looking for some kind of recommendation on how to prevent this from happening rather than just c was great but and finished a day early i guess I was looking for some kind of recommendation on how to prevent this from happening rather than just changing out parts! More