LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Thank you for advising on my battery & installing two new motor batteries plus one key fob battery. I feel set for the winter now. motor batteries plus one key fob battery. I feel set for the winter now. More

Always great to come here and I really enjoy working with Liam. I think this is the third car I’ve worked with him on and the fifth car I’ve worked with LaFontaine on. Liam. I think this is the third car I’ve worked with him on and the fifth car I’ve worked with LaFontaine on. More

I had the best experience ever with this dealership. The salesperson Barney was fantastic. My truck was delivered by the dealership and my old lease was taken back. This was 5 star service The salesperson Barney was fantastic. My truck was delivered by the dealership and my old lease was taken back. This was 5 star service More

Justin worked harder than any other salesman we have ever had! He was responsive, reasonable, and resourceful. He worked hard to find the right vehicle, color and price. We are located in another town a had! He was responsive, reasonable, and resourceful. He worked hard to find the right vehicle, color and price. We are located in another town and did all of our interactions through phone and email. The purchases were delivered to our home with a full tank of gas! We will definitely purchase another vehicle from this dealer and of course Justin in the future! We are thankful for our experience and have referred many people to Justin! More

Purchased a vehicle, salesman said they would fix certain issues. Dropped car off on Friday before thanksgiving, they said they would have it done by Monday or Tuesday of following week. That week came and w issues. Dropped car off on Friday before thanksgiving, they said they would have it done by Monday or Tuesday of following week. That week came and went and they said they were waiting for parts and would get in couple days and can would be ready the next following week on Monday or Tuesday, then on that next Tuesday I call again and they said again they are waiting for parts and that the car would be ready on the next following Monday or Tuesday. I go in that following Monday and service tell me they still waiting on parts , I explained that they have been telling me that for weeks now, he went to the back and came back out and said they had the parts and they would have car ready that evening or next day. So the next day I called again and they said I could pick up the car at 5pm. I truly do not believe they had to wait 3 weeks for parts, I could have kept my car until they had the parts if that was the case but they didn’t want to give me my car back. The fact it took almost a month to get brakes and shocks fixed was absolutely ridiculous. I could have went to any parts store and got the parts in minutes. I also use to deliver the parts to your dealership when I worked for black horse carriers/penske, and I know dealers order parts one day and get the parts the next day unless they order to late in the day or was a holiday or weekend. So I know for a fact that my car literally just sat outside and was not gonna get touched for a long time despite already having the parts on hand, it was because I didn’t have to pay for the repairs so u had no rush to do it and just kept lying to me every day. I would never buy a vehicle from your dealership or have repairs done at your dealership again. More

I had my truck brought there because of a crank no start. I was promised that they would have an answer for me in a few days. A week goes by and they haven’t even brought it into their shop. I had to make al I was promised that they would have an answer for me in a few days. A week goes by and they haven’t even brought it into their shop. I had to make all of the phone calls, and I even had to show up multiple times in person for anything to happen. I was also promised a loaner car, which i did not receive and was not able to work for the entirety of the 3 weeks that it was there. The promise of a loaner car was the only reason why I brought it to this dealership. Nothing happened in an efficient and orderly manner. When I was at the dealership, I asked them if they could grab the title for me out of my car. Instead of taking 15 seconds to do that, they told me to go around the building and grab it myself. I feel like the customer service is seriously lacking at this dealership and is seriously concerning. They also tried to charge me 500$ more than what we agreed upon. I will not be coming here again for any reason. More

Salesman made me feel like family and explained everything really well. Michael came in on his day off to make sure I was taken care of. I felt great driving away in my 2025 Ram 2500. I will defini everything really well. Michael came in on his day off to make sure I was taken care of. I felt great driving away in my 2025 Ram 2500. I will definitely recommend and buy again from LaFontaine. More

Communication from the dealership was poor. The service was not completed as scheduled. The courtesy van provided for pick up was not dispatched as scheduled, it was an hour late. The service was not completed as scheduled. The courtesy van provided for pick up was not dispatched as scheduled, it was an hour late. More

The salesman we worked with, Parker Harris, went above and beyond and made it a great experience! and beyond and made it a great experience! More

Xavier was great in keeping me informed and getting my car fixed with multiple items. car fixed with multiple items. More