LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Nikki Wilson is an outstanding service advisor a total pro. Went over and above to take care of me. She’s Awesome and the best. pro. Went over and above to take care of me. She’s Awesome and the best. More

Worst car buying experience I've ever had, I will never bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through thei bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through their teeth! They will never get my business in the future, thanks for nothing Lafontaine, and James Miller!🤬 More

Horrible place to do business! Car business is based on loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! More

Awful service Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to d Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to diagnose my vehicle. I asked multiple times for them to let me know when a rental opened up and I never heard from them. To top it off when I finally went to pick up my vehicle it took an hour and a half for them to pull it around to the front for me. I will never get my vehicle fixed here again and likely avoid all LaFontaine locations. More

Watch out for auction cars While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hol While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hold a car for 1-2 days so I could have a mechanic look at it, I purchased it anyway, thinking it needed a bit of front end work, that I hoped to do a bit each year on this low-use second car. Turned out to need over $4,000 in suspension work and it was all interrelated ... needed tires, but if suspension not fixed it would destroy tires, etc. They refused to buy it back from me, even at considerably less than I paid. More

Very poor customer service. Sales people don't tell the tru I worked with Dorian Gordon. Started out very nice. Couldn't do enough for me. Then I said I wanted to look at other vehicles instead of the piece I worked with Dorian Gordon. Started out very nice. Couldn't do enough for me. Then I said I wanted to look at other vehicles instead of the piece of crap they were trying to sell me. He became rude, and not nice. Then they said they would have vehicles for me to test drive this morning. THEY HAD NOTHING! Total waste of my time. I have found this to be true of both Lafontaine dealerships in the Lansing area. Don't trust them and will never buy from them. More

Bad xxx service My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headligh My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headlights where working when i dropped my car off fro them to fix it. Once I picked my car up I didn't notice until the next night that neither of my headlights work. So I wrote them and email and said I will bring it back in that Monday. Long story short they tried to tell me that both my headlights blew out when I had just purchased one new headlight about a month prior my car getting side swiped. They just didn't want to fix it because they know they did something to blow my headlight out. Its very rare that both your headlight blow out at the same time. So from here on out I WILL NEVER TAKE MY CAR TO LAFONTAINE on Pennsylvania. More

New car nice, but put old tires on it . Purchased a car with 30 miles on it, tires needed to be replaced at 16,000 miles. When I talked to the dealership about it they asked the standard . Purchased a car with 30 miles on it, tires needed to be replaced at 16,000 miles. When I talked to the dealership about it they asked the standard questions, like had been an accident, do I drive on country roads, etc. I only drive to and from work and occasionally out of town, I am meticulous about my cars, as we also have a BMW and an Acura in the family. The service manager then proceeded to tell me I really didn’t get the tires rotated or balanced and offered me no deal on new tires. I won’t be returning. More

Jeep Light Bar Installation LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing installed a light bar on my JK Rubicon. The customer service was excellent and everything was d LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing installed a light bar on my JK Rubicon. The customer service was excellent and everything was done to perfection. They even included a complementary car wash to wash away the winter grimes. Thanks again for your work on my jeep! More

False Information Went to pick up our new car last winter. We were told at the time that we would be contacted later to bring in our car for a navigation update for no Went to pick up our new car last winter. We were told at the time that we would be contacted later to bring in our car for a navigation update for no charge. We never did hear anything and when I called and inquired about it, I was told there was no such thing as a rep that came in and would install navigation on our vehicle. I explained to them that the sales manager at the time promised us that. I was basically called a liar, and was told that it was NOT going to happen. Maybe not a big deal, however you can bet I will never purchase an auto from this dealership again. A man is only as good as his word, and his word was worthless. And new sales manager was very obnoxious and refused to honor what the past manager had told us. The 2nd manager was Drew, and I would certainly stay clear of him and this dealership. More