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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake
Walled Lake, MI
5,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,929 reviews
December 12, 2017
Outstanding Kurt our sales associate went overboard to get the vechile we wanted The finance department guided us which way to lease this vechile Great Job Shuman Kurt our sales associate went overboard to get the vechile we wanted The finance department guided us which way to lease this vechile Great Job Shuman!!! More
by Black1951
Employees Worked With
J.D. finance
December 12, 2017
Great car buying experience! My fiancé and I came to purchase a second vehicle. Sarge made our car buying experience very easy-going. He wasn't pushy, he allowed us to take our ti My fiancé and I came to purchase a second vehicle. Sarge made our car buying experience very easy-going. He wasn't pushy, he allowed us to take our time and think about our decision. I would highly recommended this dealership for anyone buying a new/used vehicle. The customer service from everyone was excellent! More
by efrankl4
Employees Worked With
Sarge, John, Chris?? (the guy that goes over the finance app and other products offered)
December 12, 2017
Just the BEST!!! Couldn't ask for a more professional dealership from Mike Yezak my sales consultant to Chris Quackenbush, finance manager. They are very thorough in Couldn't ask for a more professional dealership from Mike Yezak my sales consultant to Chris Quackenbush, finance manager. They are very thorough in explaining every detail of my purchase. More
by anchorman
Employees Worked With
Mike Yezak, Chris Quackenbush
December 12, 2017
Fast, professional, honest Chris Graham and Erik E. got my truck window (Driver's side window came detached after trying to roll it down while frozen). It was fixed in at 10 an Chris Graham and Erik E. got my truck window (Driver's side window came detached after trying to roll it down while frozen). It was fixed in at 10 and out by 12:30... approx... Nice job, guys. Thanks for saving me some cold a$$ driving around in freezing temps with no window. More
by Jethrodog
Employees Worked With
Chris Graham, Erik E.
December 11, 2017
Great dealer, Great service department! The service team team at Shuman is amazing! They go above and beyond to provide a great experience with quick and accurate service! Last time I brough The service team team at Shuman is amazing! They go above and beyond to provide a great experience with quick and accurate service! Last time I brought my Jeep, Mike at the service desk even remembered my name! Got my car serviced and out the door in about an hour when I thought I would be without a car all day!! Trully amazing team!! More
by Jeepgirl999
Employees Worked With
Mike Weinstein, Eric K. (Tech)
December 11, 2017
Made Things Happen I previously traded in a non-Chrysler lease vehicle and the salesman I dealt with made a big mistake. I dealt with Nick D this time and they more then I previously traded in a non-Chrysler lease vehicle and the salesman I dealt with made a big mistake. I dealt with Nick D this time and they more then made up for my previous bad interactions. Nick made us feel zero pressure and present all options to us. He stuck to his word every step of the way. We ended getting two new cars! We will be back and will be looking for Nick D next time we are back. More
by Carignan
Employees Worked With
Nick Deslanto
December 09, 2017
Awesome Experience The lease was up on my current Jeep and the dealership I used to go to was no longer there. I have been hearing Shuman commercials on the radio for ye The lease was up on my current Jeep and the dealership I used to go to was no longer there. I have been hearing Shuman commercials on the radio for years so thought I would give it a try and the whole experience from start to finish was the best I've ever had! (I'm not getting any younger so have had many cars). Tim, the salesperson who helped me, was great - he listened to everything I had to say regarding price, features etc and had all the paperwork ready for me coming in. After a couple of test drives (this is a MUST!) I settled on the Jeep Grand Cherokee Latitude! NOT what I started out looking at - but now I've had it for 24 hours I absolutely love it and its the nicest car I have ever owned (at a price affordable to me and my family) . I would definitely recommend Shuman - and if you get the chance - ask for Tim! More
by Cabofan
Employees Worked With
Tim Dalsasso
December 08, 2017
Amazing Service As usual, Mike Yezak, Justin Davis and the rest of the team at Shuman worked incredibly hard to get me into a new Grand Cherokee. The process was pai As usual, Mike Yezak, Justin Davis and the rest of the team at Shuman worked incredibly hard to get me into a new Grand Cherokee. The process was painless and quick and I was very appreciative of their help, especially catering to my 4 and 6 year old during the signing process! More
by Joemccune32
Employees Worked With
Mike Yezak, Justin Davis
December 08, 2017
Always Good Work Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summi Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summit that I purchased used w/addition purchased warranty, from Shuman in late Spring this year. During the oil change, a fluid leak was discovered in the steering rack. The CC/ASC module was found to be faulty as well. The rack and the module repairs were $4000.00. Upon inspection by warranty specialists, the rack and module were replaced free of charge. Thank you Jesus! Eric Ekland, the Shuman Technician who made all repairs, spoke with me per my request at the conclusion of the job and thoroughly went over all the work that he had performed. I have worked in the Automotive field since a young teenager (now 59). I currently work in Automotive R&D but worked previously for many years as a mechanic. One of the hardest things for me to do is to turn my vehicle over to another set of hands to address issue that I could usually take care of myself. I am a technical perfectionist and a bit of a dealership skeptic The Rack replacement is a big job requiring substantial disassembly to the front suspension and drive-train cradle to facilitate access. There is a lot of things that need to back together correctly for a successful repair outcome. After Speaking with Erik, I am confident that he possesses all the necessary talents and customer service attributes for providing me with peace of mind that my vehicle was repaired correctly. I requested to Erik that he be the only technician to work on my vehicle for any future repairs at Shuman. The best thing about Shuman Dodge Jeep Ram for me is the emphasis they place on relationship building. From Mr. Shuman, Mr. Zeigler, the Service Staff all the way to the lady who answers the phone, they all have been wonderful and helpful; this is why I come back. Lastly: A few words about a young man named Hunter. Hunter is a teenage Apprentice Technician and Porter/Shuttle Driver at Shuman. Hunter reminds me much of my youthful self years ago when I wore the moniker of "Gearhead" proudly. While being shuttled by Hunter we talked at length about cars, growing up young today, original Hemi Cuda's vs. Hellcats, to name just a few. Hunter embodies having the greatest internal gifts (sorely missing in todays youth) needed to carry him into an automotive career (or any career for that matter); interest, initiative, excitement and enthusiasm. Somebody get that boy a Mentor and train him well! Thank you Shuman Matthew Lindauer More
by Lindauer
Employees Worked With
Erik Ekland, Hunter, all Service Writer Staff
December 08, 2017
Always a pleasure This is my second lease with Shuman. I just turned in my 2015 Town & Country and moved into a 2018 Pacifica. Not only were they great about getting me This is my second lease with Shuman. I just turned in my 2015 Town & Country and moved into a 2018 Pacifica. Not only were they great about getting me into the car I needed, they made the process simple, clear, and pleasant. They also didn't mind my three kids hanging out during the process. Whenever I've been at service (and I only come to the dealer for service), it's been wonderful and quick. More
by MSER
Employees Worked With
Joe Nicles, Amy Brown, everyone in service
