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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.4
5,930 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,930 reviews

July 31, 2017

Great customer service, Phenomenal Sales Manager Jeremy Cheaney was a great sales manager to work with. His co-worker Justin was also extremely helpful and both went above and beyond with customer se More

by Mjwozny42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cheaney & Justin Davis
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Jeremy and Justin will be thrilled to hear your kind words! We strive to provide 100% satisfaction to our customers, and we’re glad that they met your expectations. Please don't hesitate to give us a call if there is anything else we can assist you with!

July 31, 2017

6 closer dealers-we got the right one Found the right car from the remaining 2017 in inventory at a fair price. It was a pleasant and efficient transaction with Kurt, who quickly got us on More

by gdb391
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

That's excellent! We're happy to hear that Kurt provided you with amazing service. At Shuman, we're willing to go the extra miles for all our customers. We wish you many miles of happy and safe driving in your new vehicle!

July 31, 2017

Excellent experience Always a great experience. Kurt made our new lease easy and seamless. Great team at shuman. Thank you so much. Smooth and fast. Got the deal we w More

by scheinker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt D, Chris, Jeremy
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

You're very welcome! We love to hear that our customers are having great experiences in our dealership. Kurt was more than happy to help during your car buying experience. Congratulations on your new vehicle!

July 30, 2017

Do not bother going there We walked in there ready for a purchase which we were ready to make check for. The salesperson was the most terrible salesperson I have encountered More

by christiane Zablit-Lorts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike , Mark Zieck
Sep 12, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Hi Christiane, I’m so sorry about your recent sales experience. We do not have a salesperson working here with the last name of Zieck and certainly no one here that would intentionally act as you indicated below. If this was a member of my staff you have our sincerest apology. I will take some time to discuss your comments with our sales managers and see if they are aware of who you may have spoken with and address your concerns with the salesperson directly. Here at Shuman we always say that we are not interested in selling “a” car…we try to provide a level of service that will keep you coming back for all your future vehicle and service needs, a level of service that allows you to recommend friends and family. I’m sorry if we fell short of this in some way. I hope you will give us another opportunity to show you the superior service we do provide our customers. Any other questions or concerns feel free to reach out to me anytime. Take Care!!! Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT jzeigler@shumanjeep.com

July 29, 2017

Best Dealer I just moved to US, and was searching for a vehicle from a long time! Visted few more other dealers, but they had very expensive lease options and v More

by GuruCooldeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Daehnert, Mike Yezak
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We loved getting to work with you, and we're so glad to hear that you enjoyed your experience with us so much! We appreciate your recommendations, and we hope to work with you again in the future!

July 29, 2017

Great Experience It was really a great experience with Shuman Dealers, Kurt, who helped me throughtout the process, have alot of knowledge, and tried to explain every More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Daehnert
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Your satisfaction means the world to us, Joanne! Thank you so much for sharing your kind words with us. We'll be sure to pass your compliments along to Kurt as well. Please come back in and visit us again, and let us know if there is ever anything else at all that we can do for you!

July 29, 2017

Pre-Owned Vehicle Salesman (Scott McHale) Scott McHale was my Salesman in the pre-owned area at Shuman. His prompt, informative and professional responses to my email inquiries were very helpf More

by Blue truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McHale
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We are so happy to hear that Scott was able to make your experience an easy and excellent one. We know that you'll love your new Ram, and we hope that you'll come back and see us for any and all future servicing needs that you may have as well!

July 29, 2017

Great price Really helpful in helping me find a car at a great price. I would recommend him to anyone I know. Really satisfied with the service I received. More

by Michiganzaia514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick dalsasso
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We are elated to hear that your experience with us was so outstanding! We so appreciate your positive feedback and your recommendations, and we sincerely hope to be able to work with you again soon!

July 29, 2017

Great Experience John O wet over and beyond for me. I told him what my goals were and he did his best to match what I wanted More

by jnickers13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John O
Aug 01, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

It was our pleasure to be able to do that for you! We'll be sure to let John know that you enjoyed your experience. Come back and visit us any time!

July 28, 2017

Great salesmanship! Nick Dalsasso was very nice to work with. I went in to 'just shop', knowing I had a couple weeks prior to my current lease renewing. He listened to More

by Karen D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 31, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're thrilled to hear how much you loved working with Nick, Karen! Having a low-pressure sales environment is our goal, and we're happy that you enjoyed your experience. Thanks for choosing Shuman Chrysler Dodge Jeep Ram, and we look forward to taking care of your future car needs!

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